After approximately five hours on my landline, discussions with 2 supervisors, and four or five customer services persons, they were unable to remedy what should have been a simple problem...(1) minutes purchased over the internet were not credited and (2) minutes purchased via air time card were not credited. ($60 total) After at least four assurances that the minutes would be there in 15 to 20 minutes and being advised on two occasions that the problem should be resolved in 7 to 10 working days, I've had it. The company keeps stalling and has not given a refund or minutes. That goes down in my book as larceny. It may be incompetence rather than malfeasance, but larceny nonetheless. Be warned. Steer clear of these folks.