On 7-7-11 at 1:00 pm I ordered a phone and paid for over night delivery. The deadline for this request is 3:00, I made the order 2hrs before. On 7-8-11 at 10:00 I called customer service and was told yes it will arive today. At 12:30pm the fed ex person came and no phone. At 1:00pm I called and a representive said (after 25min on the phone) yes you are def getting it today. I was able to get a fed ex tracking # and it said delivery is for 7-11-11. I called back to find out what is going on, and reqeusted a supervisor her excuse was even though I ordered the phone at 1:00 the order didnt get to the warehouse until 4:00 that would make the deliver for monday the 11th. That is unexceptable as I did what te website said. She said I will get 60 min on my phone and my $14.95 refunded for the overnight fee. She transferred me to the refund dept and they are telling me I cant get a refund but they will give me this as minutes on my phone. I argued that I didnt want this I wanted my money, he said well in order to get refunded just refuse the phone and we will refund everything. After an hour on the phone I am getting my money credited to my card. There customer service is horrible and very time consuming today I have spent 1 1/2 hrs on the phone about this.