I was a customer at Net Detective since at least January of 2004. I purchased a lifetime membership and have been relatively pleased. Today, I tried to log-in and met with a screen that wanted to "update my information" but stopped me from completing the process and told me to contact customer support. I tried an failed many times and when I thought I had finally reached suppot, guess what... "this user is blocked" came up in a pop-up screen. So I guess this is how they reward their lifetime members (and get rid of them). I have no idea where to turn except tp report them. It appears that they are now owned by Harris Digital Publications in Florida. I had used them once years ago to buy software. I did receive the merchandise, but was very unhappy with their service. Again, I had a lot of trouble getting to anyone that could help me.