I have received 5 phone from Net10 and my picture messages is still not working. They don't speak english very well and it hard to get them to understand what your problem is. All I want to do is to be able to send a picture to my email address, each time they send me another phone instead of fixing the problem. Currently, my phone that I just received and my previous phone is are both on, one is under my old number and the other is under another number. I can't get them to transfer my number to the new phone. I think AT&T should be a shame of themselves to place this sevice with such incompentent bunch of perople. I am calling these people daily to try and get my phone corrected. HELP!!!

I paid $14.95 for the overnite FedEx shipping only to be disappointed when here it is 3 days later and I stii have no phone. I am already out my money with this company and all I'm being told is "We're waiting on FedEx to pick up the package"... Wow..wish they would've put that lie on the website from the beginning before I paid for the expedited shipping !!!

Well I should have listened to all the other folks. NET10 customer service is aweful!!! I've had the phone for 1-DAY and have been on the phone with absolute morons all day. They have to put you on hold for every question and ask a supervisor. They can not even answer the simplest questions like why did it cost me 9 minutes of my time to send a pic to my other ophone when it was supposed to be onlyu 2 minutes of air time????

Also, they told me that I would have the same service as verizonwireless as they used the verizonwireless network.

Well, thats not true because I have bearly any signal while my verizon phone has full service bars.

They barely speak english and have absolutely no clue about the product.

I'm so glad I only have to deal with them for the remained of the month. NET10 SUCKS!

Hay People donot deal with net 10 nor buying phone cards from 7/11 unless u want hours of agro...
bought a card at 7/11 for net 10n phone, scratched off the numbers with the cardboard, only first and last set of numbers readable of the 3 sets.
Went immeditley back to store they would not help at all, no refund!!!
On phone today already four phone calls total of 1 hour 15 min. and to no solution. RIP OFF!!! the numbers on the card other then the set numbers donot match any thing of reference to what net 10n says is necessary.
net ten has me call back mang of seven 11, he is just as bad, and says he has no other numbers but what is on my reciept. Nobody will give me the credit for my phone...So now I have to call the bank and cancel the charge.
Also there is no mananger at net 10 in George Town, which net 10 is located at Gianna, central Am. even though the president of the company lives in Miami!!!

My daughter has had a Net10 texting phone for over a year, and has been careful with the phone itself and frugal with her texting and call usage. On February 5th, with 13 days left on her current 300 minute / 60 day card, her phone suddenly stopped sending and receiving text and calls. A login to Net10's website told me that her phone had somehow been deactivated. Multiple emails through their support portal online went unanswered. I attempted to call their support phone line several times over a three-day period, but they were so busy that I was told to "call back later" without ever being placed on hold. When I finally reached an operator on the evening of February 10th, I was told, after being put on hold numerous times, that the minutes and days on the phone had been transferred to another phone and number. Neither I nor my daughter authorized such a transaction. When I asked them to fix this error, I was told to call back Mon-Fri 8A-6P ET when their "Fraud Department" was open. When I called back the next morning, I was put on hold time and time again before being told to "call back Monday" during business hours. So Monday, with only four days left on the phone's term, I called again. I was left on hold for over two hours without ever speaking to anyone, and then suddenly disconnected. I redialed, spent 15 minutes explaining this whole thing all over again to yet another operator. This time I told them I was a Wal-Mart Electronics center employee (actually, my weekend job). That seemed to make them more attentive and I was transferred to a slightly more intelligible voice and he really seemed to be understanding the problem and working to solve it, until he asked me to hold on a moment. There was a lot of usual call-center background noise for a minute or two, and then I was disconnected. Five hours wasted, no resolution. Their call rate cheap, but be warned, their customer service is just horrible.