I purchased a Samsung T401G phone from these people in January 2010. When it arrived, it would not receive calls, only make outgoing calls, then it stopped doing outgoing calls also. After repeated attempts to get it working both using their web site, and calling "live" people whose speech was virtually undecipherable and muffled at their "customer service" (NOT!) number, we finally received an RMA number to return the phone to them for repair/replacement. They sat on this phone for 5 months, finally returning it in June with the exact same problems it had when it was sent off to them, only now with expired "service time" because they had sat on it for so long, so I did not find out it was still inoperative until I bought still MORE minutes to get the service re-activated, only to find that the phone still did not work. After calling them again on another phone, and burning up $6 of minutes waiting an hour for them to answer the phone, I gave up and submitted a direct complaint at their "Contact" number. Two days later someone called me and burned up another several bucks on my cell phone telling me that they had no record of the RMA and phone and that it was listed as "active" in their computer, although iti still did not work. Then they promised me that if I bought a new Net10 phone they would transfer the minutes on the defective phone to the new phone along with some "compensation" minutes. So, like the sucker they played me for, I bought a new phone, activated it and got a new number assigned to it, and wrote them back an email (which bounced, their sending address is a phoney one that does not receive inbound emails) asking them to transfer the minutes to the new phone. Meanwhile, the new phone worked for a day, but then stopped working, unable to call out or receive incoming calls; it had become "deactivated". So I called them, waited for a "customer service" person, got another inaudible operator who could barely speak English with another muffled/garbled connection, who wasted another 20 cell phone minutes before telling me that I would have to return the phone to the store where I bought it to have them "rescan" the bar code on the self-destructing package my daughter threw away after I gave her the apparently-working phone which was to replace the first never-working phone. She insisted that she could not simply activate/reset/get-working the phone from her console. SO now, I am out for the price of TWO phones ($80 each), neither of which work, plus hundreds of unuseable "minutes", plus several hours of additional minutes I spent talking to these idgets on my other phone. I think the only function of this "business" is to sell you inoperable phones and minutes which you burn up talking to their "customer service" number about their inoperable phones. IF someone gives you one of their phones for FREE, toss it into the nearest fireplace and use it to generate a few BTUs of heat to warm your house; you will be far ahead of where you are if you pay for minutes of phone time you will never get to use to talk to anyone but their incomprehensible "service" aliens. Run away from these people as fast as you can.

In late December 2009, I bought a Net 10 Motorola phone from their website. It has a 1 year warranty, and for a new replacement. In early May 2010 I started having problems with it locking up 5 or 6 times and I could make no calls until I removed the battery. Two weeks ago it stopped working altogether and it would not charge. Nothing worked and it is dead now. The call center could not help me and we tried to get it working for over an hour. Next was for me to get to a supervisor, but I literally had to force the issue. I finally got "Vernette". who said she was the supervisor. After going thru all the routines to get it to work again, and being grilled with questions and a negative attitude for over an hour, she arranged to have a "new" replacement phone sent to me. (I confirmed NEW with her) A few days later, the box arrived and the phone was unwrapped, unrotected and laying loose in the box. The phone was apart, with the back, battery and phone loose in the box. There was no SIM card. I have pictures. When shaken, the box sounded like rattling pebbles in it. And it was not a new phone, but a refurbished phone as well.
I wrote a letter to their Customer Service over 2 weeks ago and sent 8x10 photos of the box as it arrived. To date, no one has contacted nor called me. I gave them all our phone numbers. In addition, I had 3550 minutes on the phone, but the Supervisor would not confirm that I would get these minutes applied to my new phone. At this time, I've been lied to; provided with a used and damaged replacement phone; lost minutes that I have paid for and they are not responding to my request for support. I cannot trust contacting them by phone and they ignore my letters. Net10 does not care about their customers and their customer care stinks to high heaven! My next steps are BBB and Attorney General complaints.

Net 10 complaint
Phone 1-877-836-2368

Correspondence at:
NET10 Wireless
9700 N.W. 112th Ave
Miami, FL 33178

my phone locked its self .I took out the batery, i tuned it off and back on, i even took the phone apart and put it back together.It wanted me to enter my PUK or call SOS i dont know what eather of thoes are, so i called SOS, foundout it was 911 after that i tried to call my own phone, wouldnt let me do that eather, so ya i am cind of mad

I am 60 years old and own a computer business and have an extensive background in the telecommunication field. Net10 is in the top 5 worst companies I have ever dealt with. The only option to get something resolved is to call someone with a bad connection, that you can't understand even with a good connection.
Biggest complaint is I can't buy minutes online because there is always something wrong with my account. Spend an hour on phone repeating myself like I'm talking to a three year old. Every time same thing.
Other complaints: em326g phone has to be charged every day. will not charge from car charger.
Net10 claims it cannot block text and browser from being used. BS!!! Everyone else can. What they mean is that they WON'T block them.
Had Verizon for three years. charged the phone once a week, paid a flat $40.00 per month, no texting, no browsing, no problems with tech support.
Net10, for the same usage is far more expensive than that. Haven't had the phone six weeks. If I could've bought $30.00 worth of time today, I would have paid $90.00 for phone time plus the cost of the phone.
Best to stay away from these dirtbags.

These pukes need their throats slit. They commit fraud on a daily basis cheating people. They cheat you on minutes, service time and disconnect you from customer service. Not to mention their phones have constant programming problems. Avoid these criminals like the plague.