Stay away from Net10 phones! Company boasts 5 cent text messages, however, they are actually charging 50 cents per text message! Any time that you contact customer service, they insist that 0.50 is 5 cents when in actuality it is 50 cents! Am continually told that "Corporate" would call me regarding this issue yet weeks have gone by and no one from "Corporate" will call me back. They will not give me "Corporate's" number to contact them directly.

I have loved my inexpensive alternative for almost SIX years now. I have endured the giggles about, as my friends call it, the fossil of a C155 Moto. Trying to replace it, after almost six years has been a nightmare.

I did my due diligence, I did my online research, and then called to confirm I would be ok to buy my friends old phone and they SENT me a SIM for it! When the SIM had arrived and I had PURCHASED the other phone, that is when I was told it would not work. I requested to speak with a supervisor and was denied and then eventually hung up on.

Disheartened, I turned to the INTERNET! I found all sorts of GREAT info!! There is a corporate office in Miami, FL, and they do have a telephone number.

The first representative I spoke with was, in comparison, helpful and polite. She understood my investment in this whole mess both from a consumer point of view and from the finical side of it. She offered me a replacement phone and said it would ship to me free of charge. I was ELATED!! I called my friends and family to tell them I was entering the new age of cell phones!

So, I live in a secure complex, and I am proactive, so I called the corporate customer service center again for the tracking number in hopes of receiving the same level of service. I called and asked for the tracking number for the parcel and was told, "Yea, you should have it this afternoon!" That is where the representative attempted to terminate the call. I requested that he stand by for a moment as I verified the information on the web portal for the delivery service. He became combative and wanted off the phone REAL BAD. As the web portal for the delivery service verified he was FLAT OUT LIEING! There was NO WAY I could have received the phone the same day it shipped via two-day air. Yep, it had just been picked up from their office earlier in the afternoon. At this point I, knowing I was being lied to asked for a supervisor. He refused to let me speak with a supervisor and then hung up on me. I called back; the call was answered and disconnected with out one word. I called back, spoke with a another representative was very apologetic and requested a replay of the past two weeks prior to doing what I asked, being transferred to a supervisor.

As this was happening on the phone, I started researching other ways to contact them. I read forums, blogs, PDFs, but I digress. Now, I was able to locate the Personal Cell number to the CEO. I will explain that in further detail below.

I called him and was greeted with SHOCK and AWE. He was so sorry, and asked if he could have a couple of the people who report to him give me a call to resolve the matter. They did and I explained AGAIN (they really should invest in call tracking software). They gave me their word they would make it right. I felt reassured, and left it with them to address the treatment I had received. They assured me the phone was shipped and I would have it in a couple of days and apologized again. Advised me to contact them directly if I required any further assistance.

That afternoon, the phone I had in my hand, the C155, stopped working. I could not communicate, they terminated the phone, I looked at my clock, and it was 2:15 PT and that means, 5:15 ET. My heart sank. I called with false hope, knowing I would reach no one at that time. When I called their direct lines and received no response, I called the CEO again. He got one of them to call me and "fix" the problem.

ALL I WANTED WAS A PHONE I COULD SEE THE NUMBERS ON!

They contacted me and then I was informed there is a service that terminate the old phone when the new one ships. So, they turn it back on, and then because they did not correct the "Airtime Card Due Date, ” I lost my service at midnight.

I had called the associate that had helped get the phone and left a VM.

The next morning my phone started beeping and I was not touching it. Apparently, they were turning it back on again.

So, the new phone shows up, and yea, they do not even sell it any longer. They sent me a discontinued phone. Nevertheless, hey they sent me a phone, and were trying to help. I was taken through set up, and activated the new phone while on the phone with one of the Tracfone people.

Then once off the phone, I found it. New Phone, new technology, NEW RATES!! Apparently, the plan is not based on the customer using it but the type of phone being used.

So now, I have a phone that is falling apart, a very nice $150.00 USD paperweight, and a new phone that is discontinued and costs TWICE as much to use.

I was very not happy about this. It has been two weeks with no hope of resolution. So, I called the CEO and explained one more time. He promised to help and find resolution. One of his subordinates contacted me and I was threatened with legal action as he was telling me he wanted to achieve resolution. I must not call his number again or they will pursue legal action, so is there any way to resolve this. When I informed him I found THE CEO'S PERSONAL CELL NUMBER on line in another complaint, he stated he would share the information with their legal team.

To prevent legal action against myself from a company I am paying for services, I have not included the numbers. My hope is, you will choose ANY OTHER SERVICE and never need to be exposed to the two frustrating weeks of DEPLOREABLE SERVICE that end in threats of legal action.

I am a customer and this is nowhere near service.

All sources exclaim that, for a prepaid Net10 phone:
Calls, incoming/outgoing are $0.10 per minute.
International calls to certain areas are $0.15
Texts, incoming/outgoing are $0.05 per message

Actual prices, as far as I've found (I have not made international calls)
Calls, incoming and outgoing are both $1.00 per minute.
Texts, incoming and outgoing are both $0.50 per message.


This means that all of those 'credible' sources are lying, and I'm getting charged %1000 more than what I was told I would be getting charged.
Unless their idea of dollars on the phone are different than those we are accustomed to, in which case it should STILL be written out somewhere.

Don't lie about the service you provide.

Net 10 Air Time costs - not always 10 cents per minute!
This is false advertising!
-----------------------------------------------------------

If you are paying more then
$15 per every 30 days of service
then that is a very bad deal!

months: = 30 days / 30 = 1 month
cost (@ $15/mo) = 1 month x $15 = $15
Should only be paying $15.
Net 10 wants to charge you $20 - Bad deal!

months: = 60 days / 30 = 2 months
cost (@ $15/mo) = 2 months x $15 = $30
$30 - Just right!

months: = 90 days / 30 = 3 months
cost (@ $15/mo) = 3 months x $15 = $45
$45 - Just right!

months: = 120 days / 30 = 4 months
cost (@ $15/mo) = 4 months x $15 = $60
$60 - Just right!

months: = 180 days / 30 = 6 months
cost (@ $15/mo) = 6 months x $15 = $90
Should only be paying $90
Net 10 wants to charge you $100 - Bad deal

One year: = 360 days / 30 = 12 months
cost (@ $15/mo) = 12 months x $15 = $180
You should only be paying $180
Net 10 wants to charge you $200

Two years: = 720 days / 30 = 24 months
cost (@ $15/mo) = 24 months x $15 = $360
You should only be paying $360
Net 10 wants to charge you $400 - bad deal

Conclusion:
----------------
You should only buy the following air-time cards: $30, $45 or $60

I ordered a net10 phone to be sent to another state.They convinced
me that it still go to a P.O Box.But that was not true.I retrieved
the package and had it sent back to the warehouse.I then talked to them on the phone about getting my money credited back to my acct they said 10 days.Before it was 3 days.Then when I thought I
heard it all I got an e-mail telling me to wait on my bank statement
The money should be in there.They also told me my bank would put a hold on the credit issue.Now today I got another e-mail telling me I have to wait 15 days before money is credited back to my acct.
The last time I talked to them about the issue, all they did is transfer my call from one person to another.And most of them could not speak English.35 minutes on the phone and ended up getting cut off.