I ordered a net10 phone to be sent to another state.They convinced
me that it still go to a P.O Box.But that was not true.I retrieved
the package and had it sent back to the warehouse.I then talked to them on the phone about getting my money credited back to my acct they said 10 days.Before it was 3 days.Then when I thought I
heard it all I got an e-mail telling me to wait on my bank statement
The money should be in there.They also told me my bank would put a hold on the credit issue.Now today I got another e-mail telling me I have to wait 15 days before money is credited back to my acct.
The last time I talked to them about the issue, all they did is transfer my call from one person to another.And most of them could not speak English.35 minutes on the phone and ended up getting cut off.

False advertising / Outragious cost for ringtones, graphics, etc. due to difficulties.

Details: Spent $65.00 for Net10 phone

-------------------------------------

Includes 300 Minutes and 60 Days of Service upon activation

Single Rate for every call -10¢ a minute always: local, nationwide long distance and roaming

International calling to over 60 destinations for an additional 5 cents per minute

Text Messaging - only 5¢ per message

Flip Phone from the designers of the MOTOKRZR tm

-VGA Camera

-Vivid Color Display

-Voicemail, Call Waiting, Caller ID

-External Alert Icons

-Picture Messaging

-Text Messaging

-Hands-free Speaker

-Lightweight - 3.4 oz.

****-Buy Ringtones, Graphics, News, Weather, Sports and more using Airtime Minutes

-FM Radio ( requires headset, not included)

-Alarm Clock, Stop Watch

-Calendar, Calculator

-Phonebook with up to 100 entries

-Battery Talk Time Approx. 7.5 hours

-Standby Time Approx. 10 days

----------------------------------------

As you can see it clearly states Download abilities. what they don't tell you is it is STRICTLY from net10. You cannot download from any other "third" party locations.

Two Downloading options: 1) using the browser on your phone to access Net10 [keep in mind you cannot "browse" anything] Time: 5-8 minutes @ $1.00 a minute. Then, $2.50 to buy. Then an additional 1-5 minutes for download time @ $1.00 a minute.

OPTION 1 TOTAL COST: $8.50 TO $15.50

2) Go to Net10.com, enter serial # and Phone # and browse ringtones from there. Issue... The website doesn't allow access. I get a Net10 generated webpage that states..."Sorry, there seems to be a problem.

We are unable to process your request at this time. Contact Customer Care department @ 1-877 XXXXXXXX". Contact C.C. they said first, that it was my computer. Then they said it was my phone - used master reset, entered some codes, wait 24 hours. Called again. They re-registered my phone with the website and asked me to try it. Same message. Then used master reset again... told to wait 24-48 hours for it to be picked up by their systems. Still no luck. Sent complaint via email. Received this response.

Dear Tammy,

Thank you for your interest in Net10 Wireless. We are responding to

your recent inquiry.

We attempted to contact you today, July 31 (3:12 PM EST) at 610XXXXXXX,

but you were not available. In order to further assist you, we will

need to speak to you directly.

Upon further review with your account, it appears that there is a need

to check the internal setting of your phone and enter some codes to

correct the issue.[how does my phone have anything to do with your website] We also would like to inform you that you can only download ringtones, graphics, news, weather, sports and more through our website at www.net10.com. [THERE IN LIES THE PROBLEM, JERK] Please contact one of our customer service

representatives at 1-877-836-2368. Our hours of operation are

Monday-Saturday from 8:00 AM to 9:45 PM EST, and on Sunday from 8:00 AM

to 6:45 PM EST.

MY RESPONSE:

Exactly my point. I don't understand how screwing with my phone... yet again will resolve the issue "online." I already had one of the operators tell me it was my "Computer". We can only buy ringtones for his phone via your website that is not providing us with any type of access. And any other "third party" downloads are blocked. NO Evil, my ass. Obviously, this is something on YOUR end that needs to be resolved, repaired or reprogrammed. I certainly don't believe entering a few #'s into my phone and doing the master reset will resolve the issue... why... because it's already been done 3 times. YOUR website isn't allowing access for some reason or another... and the phone settings has nothing to do with your website. Your website doesn't automatically connect to the phone after entering the serial # and phone. So screwing with the phone has nothing to do with it. Clearly false advertising given there is NOTHING NOTING "DOWNLOADS ONLY THROUGH NET10"

Company used to provide 6 months service when you added minutes from any type card. Without notifying their customers they changed it to 1 month for every 100 minutes added.
They don't tell you this so be aware they are ripping you off.

New Phone activated 02/04/2008. Someone else's name shows up on caller ID. Spent four hours with tech support. Each time assuring problem was resolved. Only change made was ANOTHER man's name on my phone. At one point was cut off by a tech after being on the phone for over 30 minutes. Net10 can offer no solution - won't give me name of company executive or contact. Did speak with a "floor supervisor" who said she had changes and it should be fine. Not so. I have wasted $60 on a trac phone. They offer no relief. Plan to continue complaints with better business bureau, Wal Mart (where I purchased phone), Nokia, and my local news station. DON"T BUY FROM NET 10. NOT CONVENIENT - NOT EASY - NOTHING BUT A HEAD ACHE.