After ordering a refurbished phone directly from the Net10 website, I waited a few days and received it in fair time. I eagerly opened the package to get started using my new affordable $60 phone. I entered all the silly serial numbers, registered online, and even filled out a survey - why not? The promotional offer I purchased, guaranteed 300 minutes, plus an additional 600 minutes, so I was willing to go for a refurb. The Motorola button fell off almost instantly, which did not bother me much at first, or not until my minutes failed to wax usable. I had read that it could take up to 24 hours, so I did not yet get excited. I noticed that the 600minute card was included, but nothing mentioning anything at all about 300minutes. I called customer-service (an oxymoron with Net10) on my old cell phone. After being dropped (disconnected) a couple times, I finally got through. I expressed my problem, and clearly stated that I wanted the 300 minutes activated before using my 600minute card, which she ignored and activated them both as a current and sum of 900 minutes, thus expediting my minute-expiration-date. I demanded to speak to a supervisor, which took another 15 minutes. By this time I had spent a fortune on my old cellphone and was now looking for some form of compensation for the bad service and inconvenience. Bad first impression. The supervisor was very patient with my anger - too patient; as this single call was already up to $4 - but said he would not compensate for either my frustration or their mismanagement. My minutes have still not activated, despite them claiming to have corrected the matter. The phone has not repaired itself either. Perhaps in the end they will honor their "money back guarantee", though at best, it will still have cost me time, cellphone-money, and shipping. I will proceed by contacting my credit-card co, the Better Business Bureau, and whatever I must do to strike back at this foul and disturbing company. "No Evil" they claim! Ha! I suppose the devil would claim the same too. Avoid this company. That is my most direct and honest advice. Though maybe the Spanish line is friendlier, and more efficient. ? . No habla Espanol myself.