When trying to activate a new Net10 Wireless phone, after being a Tracfone Wireless customer for 10 years, I wanted to keep the same phone number. I was switching because I needed to replace my existing phone due to some of the buttons no longer working properly and I was using the phone enough to need more service time. The unlimited 30 day plans offered by Net10 seemed to be a better value while providing the service time I needed. When I tried to activate the new phone, they informed me I would be required to wait for 2 days in order to transfer my number. I called back in 2 days and they told me they had to send a new sim card in order for me to complete the transfer. I had purchased the phone at a local store and purchased my service while on the phone to activate the new phone. At the end of my 7 day wait to get the new phone activated with the correct number, after not having had any service, they successfully activated the new phone with my number but I was shorted 7 days service that I had paid for when first trying to activate the new phone. This is effectively theft because I paid for 30 days of service and received only 23 days service by the time they were able to activate the new phone with the correct number.

What I find interesting about Net10 is their advertising--claiming "no bills, no contracts, no evil", especially since you MUST purchase new minutes when the old ones are due to run out, or lose your phone number and remaining minutes. Now, no one I know wants to get a new phone number every single month. This is why I renew my minutes, even though many times I have so many left I don't know how I'll ever use them up (I'm a 55 yr old female and don't make that many calls but want a phone for emergencies and reaching family long distance). I would MUCH prefer to buy them at my own pace! So if you feel trapped into buying the minutes on a regular basis (monthly, or every 60 days, or whatever), in order to keep your old number...how does that differ from being trapped by a contract? The company makes money and we spend, spend, spend... even when we want to be careful.

Bought a 60 minute air time card at a local Radio Shack last Sunday, 10/19/2008 as prepaid wireless service was expiring on 10/24/2008. Clerk at Radio Shack added the minutes and phone display said service was good until 2/19/2009. On Wednesday, I got a text message that service was expired. I sent an email that the message was wrong and my phone air time display said service was good until 02/19/2009. I have not had any response to this message.

It is 10/26/2008. I went to charge phone and phone will not charge. Apparently, airtime was a bad card for some reason, but I am out $60 and have no working cell phone. Fortunately, I paid for the air time card with a credit card, so I will be able to dispute the charge.

I tried calling the Net10, but no customer service available on Sundays after a certain time. I am leaving on a trip tomorrow and had counted upon a working cell phone. I feel rather abused, especially after reading some of the other reports about this miserable excuse of a company.

I am a Net10 customer, who has had no problems with their phone or service to date. However, now I am trying to order a reconditioned Motorola v171 phone ($39.99) from them for an other family member.

At first, I tried to enter the order on their web site, as that's the only place their reconditioned phones appear (not at a retailer). No matter what info I entered, or which credit card I used, Their system said the purchase was denied by the credit card company.

I called their toll-free number, and spoke with a rep. He was nice, but couldn't get it to go thru either. He suggested waiting 24 hours, and trying again.

After 24 hours I tried again with same results. I had in the meantime checked with the CC companies, and not one said any request from Net10 had even been received.

I called their toll-free number again, and this time a lady said she'd have to transfer me. A almost non-english speaking fellow said he'd process the order for me at $49.99. I told him the web site said $39.99. He curtly told me to go there then. I told him I couldn't get it to go through. He said that was the only way to buy a reconditioned phone from them. I asked to speak to his supervisor. I was put on hold for 20 minutes, so I hung up.

I have tried again today, on their web-site, with same results. I even tried ordering a new phone with same results.

I can not get their "contact us" email system to work either.

I can not find out where they are located even.

How does such a company exist???

Does anyone there care about sore customers???