I ordered this product after reading about it on what was supposed to be a consumer report type site. They recommended 3 products for searching for someone. Net Detective was their top pick. The Net Detective site guaranteed my satisfaction or I could get a full refund within 90 days. I signed up online..paid the $29.99 & within less then a half an hour I knew something was wrong. I went to their online help & found out I would have to upgrade to Net Detective Plus for an addition fee. This was not in the original information. I called their office. I told the person on the phone I could not find ANY information on any of the family members I was searching for even tho. I had recent last addresses, birth dates & in 2 cases social security numbers. I asked for a full refund. I was told they would email me a refund request. It came thru in a matter of minutes. It is 5 pages long..has to be filled out & then snailed mailed in. They will then process it & DECIDE whether I am entitled to a refund! This decision will be made within 90 days from their receipt of the request! I called my bank. They told me I will need to call back in 24hrs as the charge is still pending at this point. Once it is actually processed they told me I can file an electronic claim with them for a reversal of the charge. My bank told me there is no reason for me to have to pay an additional fee to upgrade my membership when it was not stated ion the original information provided by Net Detective. My bank also told me that if they guarantee satisfaction or they will refund your money they should not be telling me I have to fil out a refund request & wait up to 90 days after they receive it for them to process it & make a determination as to whether I am entitled to a refund! This company is a COMPLETE RIP-OFF. It is a TOTAL SCAM!