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Angharad
July 21, 2011
unauthorized credit card charge
I have been getting charged $7.99 on my credit card for the past 2 months for Netflix, and I have never ordered anything from Netflix. I have no idea how they got my credit card number. I don't know how to stop it.
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jccvi
July 14, 2011
Pricing change
I've been a customer of Netflix for a number of years. Today I received an email telling me that not only had Netflix separated its unlimited streaming of videos from its unlimited DVDs, but that I was automatically being billed for BOTH the services and had to proactively cancel one.
Now, not to be unreasonable, they may indeed need for the health of their business to separate these services, but I should be given a choice, not automatically billed. However, I am still not happy with their practice of slowing shipments of DVDs when I returned them too quickly and used "too many" in a program that bills itself "unlimited."
I'm pretty close to cancelling their service entirely.
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Coregon
July 14, 2011
Difficult to contact customer service
Netflix recently raised their prices significantly. They have a phone number which you can never get through on..it is constantly busy and you are left on hold for up to an hour. They have no email address to contact them. No way to contact them through their website.
Any company which offers low prices and then suddenly significantly raises their prices, with no opportunity for customers to respond, is not operating in an ethical manner.
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glowing808
July 14, 2011
Price increase
The recent notice by Netflix to increase their monthly rate - by 50% in Sep2011 -LET THE MARKETPLACE SPEAK up by putting OUR MEMBERSHIPS ON HOLD until they change this. I don't mind a reasonable price increase but not this much. And the streaming to/via roku, which I just recently purchased, has not been satisfactory. And they don't have the most current movies - we wait while premium services offer it quicker. Netflix is less than, but will be charging more than. Not good.
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letterman
July 13, 2011
Price increase - Sept 2011
Netflix sent out an email yesterday announcing a price increase coming Sept 1, 2011. It splits the online streaming service and the DVD mail order parts of the subscription and charges 67% more for the bundle. This is a technology company, and technology is supposed to get cheaper as it matures. What is this??? I'm not paying to fund Netflix's Latin American expansion. Guess who is cancelling their subscription altogether on Aug 31? Great move for a "growth" company. Good luck meeting earnings estimates when enough people get hit with the sticker shock proposed by Netflix this fall.
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Trophybob
July 12, 2011
billing
I cancelled my membership over 2 years ago and found out today looking at my visa statement I had been billed for the last 2 years.
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Jenniferwillis176
July 5, 2011
MOVIE
I WAS FLIPPING THROUGH THE MOVIE LIST AND CAME ACROSS A MOVIE THAT I FEEL WAS DISRESPECTFUL TO THE MASSACARE OF COLUMBIME HIGHSCHOOL ABOUT THE SHOOTING AND THEY MADE A ROLE PLAYING GAME THATS JUST SICKING AND CRUEL FOR WHAT EVERYONE HAS BEEN THROUGH EVERYONE THAT WAS PART OF THAT DAY DOESNT WANT TO BE REMINDED OF THE SAD TRADGEDY THAT HAPPEND AND EFFECTED THE STATE OF COLORADO I DONT HAVE A PROBLEM WITH NEXTFLIX BUT THIS ONE MADE ME A LITTLE UPSET I WISH ALL THE BAD THINGS IN THIS WORLD THAT HAVE HAPPEND WOULD BE LEFT ALONE That's so messed up they made a video playing columbine and they made a role playing video game called super columbine massacre rpg. Kinda feeling disrespected toward Netflix for putting a movie on there like that
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tvnq
July 1, 2011
rejecting card
i recently decided to sign up for the 30 day trial of netflix. i am fine with the payments and have no problem putting in my card info before i get my 30 day trial. but the fucking site wont take my card. i have a visa debit card. it is affilliated with a bank. it is not a prepaid card. i not only tried my own card but my mothers as well. the site gives us the message that there is a problem with the card. it seems my family is not good enough for netflix.. well fuck u netflix
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Freeman1776
June 22, 2011
Unnecassary Web Changes
Netflix has really pissed off people now. Check out their blog site http://www.blogger.com/comment.g?postID=5881544596747905692&blogID=2765056849626104020&isPopup=false&page=1
and see how over six hundred people are now logging their complaints for Netflix making abrupt changes which haven't gone over with their paying customers.
Please go there and lodge your complaints as well. We pay for good service, they owe us at least that much.
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Jeanne Wehmeyer
June 20, 2011
Unauthorized charges
I was just billed $7.99. Never signed up, never wanted it, never will want it. Give me back my money as it was from an emergency funds account only. How did you get it? STOP
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