Netflix has been holding movies for 3 days before sending them to me. Their excuse is they want to send the movie at the top of my queue so therefore they make me wait.

Now they've gotten rid of postal and email customer service routes, so you must try to explain your problem to some little girl who makes $5 an hour.

They offered no resolution and told me more than once that throttling is their policy. They didn't use that word but after I sent their company a letter via postal mail they emailed me (with a dummy return email address!) and wrote 4 paragraphs that said they throttle their customers.

I have tried for months to get Netflix to stop sending movies, right now I have some movies in my possession because they continue to send them and will not heed my past three attempts to withdraw membership. I can't find an online site to stop it so I just keep writing them when I return the movies. I find myself hesitant to return them knowing that in a few days more will come. However, that isn't rational because I'm still getting charged. I contacted my Washington Mutual credit card and asked them to stop payment on any future charges which resulted in being told there was a paperwork process of investigation, etc. So, I asked to close my account thus no charges---the associate told me she would transfer me to someone to close the account---against her will---then hung up on me. Even though it is only $12 a month it is money I am charged and not using nor wanting their services. I am mailing back, again, two movies today... a very unhappy consumer.

I also experienced the Netflix bait and switch, where in the first few weeks, the turnaround time is great, enabling one to see 2 movies a week. By the third week, the turnaround time was 8-10 days and sometimes more. It was no longer cost efficient, and more than once very damaged and uplayable
copies of the DVD's were sent out, which added another week to the process, because they won't send you a replacement until the damaged copy arrives. I finally cancelled my membership due to frustration and poor service.

Recently I checked out one of those "get a free laptop" pop ups to see where it would go, and just how free it was. I digress here, but don't do it. I write for a southern magazine and hope to expose that particular scam before too long. But back to Netflix. I had to complete several "offers" to work
through the stages of "eligibility", and one of the offers was for Netflix. 2 movies a month for 4.99. Okay. I thought, well, the turnaround can't be more than twice a month, so I don't mind paying 2.50 a pop. HA! The second movie they sent was so damaged that it froze my DVD player completely. I
saw when I removed it from the sleeve that it was very scratched up, but since I was having a "Narnia" party we tried to watch it anyway. It popped and skipped, but sort of played, until it completely froze, and nothing would unstick it. I wrote to Netflix, sent the movie back, was promised a replacement, but what I got instead was an e mail saying that "for my trouble and inconvenience" I would receive an extra rental. But they never sent a replacement copy of Narnia to me, so this, in effect, is a "gift"
that I have already paid for. I have sent many e mails to Netflix about this, but the response has been unsatisfactory, so here I am.

Give it up and just go to your local video dealer. Netflix is definitely more trouble than it's worth.