Netflix
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Category: Entertainment
Contact Information
California, United States
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Netflix Reviews
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C. Camp
June 17, 2011
WORST EXPERIENCE EVER
-My dear mother purchased a 3 month gift subscription
to Netflix for me, for my Birthday present..
-Netflix charged her credit card the full amount of $31.77
in advance but when we signed up they required that my husband and I start an account in our OWN name to access the subscription which included placing our own credit card number on file..
-We had used the subscription for one month ( one disk
at a time )..when I received a notice in my email that my credit card had failed to charge for my subscription for that month and the account was "on hold" as a result..
-We called Netflix and were told that each month the credit cardwe had on file would be "dinged" to ensure the credit card was still valid in case ( the example given was ) a dog ate a disk and they needed to charge us for it..
-I blew my top..they already HAD charged a valid account for three months in advance, I told them to go into their system and check "ignore".."bypass"..or whatever so that the attempted charge would be deactivated..
-I was told the account would be on hold until we could provide a valid card..I told him they had no right to attempt to charge our card after just one month use on a three month FREE GIFT subscription..
-I then told him it was the most worthless offer I had ever seen..
-They basically ripped my mother off and I told them to credit her account back immediately for the two months we would not be using..
NO ATTEMPT by the service rep to figure out a better arrangement..
-WORST EXPERIENCE EVER-
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EL2011
June 16, 2011
Refused Credit for No Access to Service
The Playstation Network was down again during the first week of June and Netflix arrogantly refused to credit my account for the days I was unable to stream movies through my Playstation to a TV. They claimed that since their network was up, they're giving no one credit or any other form of compensation. Although a credit would be a few cents worth, it's a poor reflection on Netflix's customer service to refuse offering some gesture for those unable to make use of their service while Playstation Net was down. Even a free extra DVD rental offer would have been kind. I'm very disappointed with how Netflix chose to handle this with loyal, long-term customers.
Has anyone else had a similar experience with Netflix due to the Playstation Network outage?
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Brelove11
June 12, 2011
Mailed DVDs
Netflix should not be allowed to send out so many unwatchable DVDs. Out of the last 10 DVDs by mail that I have recieved...4 were unwatchable. Netflix should have a dept that actualy looks at these dics before sending them out to paying customers. WARNING...if you are going to use a DVD movie rental company...don't pick Netflix!!!
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JessieT1
June 12, 2011
Stupidity
How can Netflix be so ignorant?!? We purchased a 3D Tv and 3D Blu Ray player and spent 7 days which turned out to be a total waste of time. It took two players, 2 cables, three trips to the store only to find out, through VIZIO, thankfully and finally, that gee, Netflix 3D moves really aren't 3D. You think it would be very simple for them to state that.
Just because of their ignorance or whatever you want to call it, we're discontinuing our service, immediately. So... I called Netflix and guess what, "We don't actually say they are in 3D." What the heck's with that. They don't say they aren't!
Bad, Netflix... bad, bad, bad.
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Marilyn1
May 21, 2011
I did not order this
I have never applied for your sevices, and how did you get my credit card number? I have a bill on my ccount from WWW.NEFLIX.COM/CCNETFLIX.COM CA i AM REPORTING YOUU TO MY CREDIT CARD SERVICES AND YOU WILL NO LONGER beable to get into my account. Remove this imediately
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eschwarz
May 20, 2011
CHARGING ME FALSELY
I WAS GOING TO TRY NETFLIX, BUT CHANGED MY MIND AND CANCELED BEFORE THE FIRST PAYMENT. I HAVE THIS COMING OUT OF MY BANK ACCT. DEBIT CARD EVERY MONTH AND THE NETFLIX WONT LISTEN TO MY CANCELLATION. I DON'T WANT THIS. I AM A SENIOR WITH SOCIAL SECURITY AND I WANT MY MONEY BACK...AND STOP THE CHARGES...
ELLA SCHWARZ
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betty k phillips
May 16, 2011
NON DELIVERY OF DVDS
NETFLIX SAID THEY SENT A DISK ON MAY 10, IT HAS NOT BEEN RECEIVED AND NEITHER HAVE ANY OF THE REPLACEMENTS. I HAVE MISSED A WEEK AND ONEHALF LOOKING AT DVDS BUT THEY HAVE CONTINUED TO CHARGE MY ACCOUNT. THEY ARE DISCOURTEOUS, AND ARE PUTTING THE BLAME ON THE POSTOFFICE. I CANNOT THINK THE POSTOFFICE HAS MISSED MY MAILBOX FOR 6 DAYS.
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brb28054
May 15, 2011
Billing Options
Ive been a member of Netflix for about 5 years till now. I received an email notification telling me my automatic payment didnt go through and i need to update my payment option ( credit card).
I signed on to my account, entered my credit card information and submitted, came back declined. "reason" Netflix no longer accepts prepaid debit cards as payment. First, this is not a "debit card " rather, a credit card issued from my bank through Master Card.
I checked my credit card account to be sure i wasnt over my limit and i was well below it. Also, i do have a couple other cards issued through Visa, . Im not sure what constitutes a prepaid card vs debit. when i think of a prepaid card, i think of going to local Wal-Mart buying a gift card with a visa logo etc on it.
My Visa Debit card is issued through Social Security and the other card is a paypal master card i use for Ebay and it is directly linked to my checking account. Neither of these cards would work for the same reason, it states they are prepaid debit cards.
my second complaint is the fact that NO WHERE on Netflix's website to they have an email contact link to email there customer support or lodge a complaint. If they DO have one, its realy hidden well. I did call them after i couldnt find an email link and the rep was rather nice. but informed me he was sorry, but there is nothing he could do.
I informed him after 5 years, i wish to close my account. He didnt even try to save me as a costumer, just went ahead and closed my account.
This is what i hate about companies that start out small, they eventually get to a point where they are not hurting for money and want to put tougher rules in place, little do they know, it will harm them. Prior to me writing this i read other "news" website complaining about the same thing with netflix.
I realy enjoyed netflix..for the past year, the only thing i have been ordering is the tv series "star trek voyager" LOL ( im a trekee). I cannot find any other outlest that rent the episodes so im left in limbo now. No worries, Ill purchase the DVD's.
IM sure one day, when this becomes the demise of Netflix ( if it in fact does ), they will be emailing, calling, mailing x-members like myself appologizing for the errors of there ways and plead for us to come back..NOTTTTT.. I never EVER do. I let them know realy fast they had one chance to appease me as a customer, there loss!
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Travis Kell
May 14, 2011
Lack of Selection
To be upfront I called Netflix and the customer service was good, the CSA could do anything about my issue so no blame on them.
I looked at watching Jurassic Park 1, 2 and 3 for instant streaming. The first Jurassic Park was released in 1991, that is 20 years ago folks.
For Netflix to be competitive they need to offer a deal and this is not a deal at all when Blockbuster has it for streaming. Just to check I also looked at the original Highlander movie that was released in the late 1980's well it was avalible on Blockbuster and not Netflix, again Netflix needs to get competitive and offer videos to watch as a streaming option within a seasonable amount of time from a movies release date. wow this is bad.
I will build my own dvr to stream Blockbuster movies and cancel my Netflix, just a shameful example of not being competitive. Nextflix also 4 months ago increased their prices and has offered less for the increase expense durring hardtimes.
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skull queen
May 2, 2011
CHARGED 2 TIMES IN ONE MONTH AND AGAIN THE NEXT MONTH .I ONLY WANTED 1E D
I ONLY WANT TO HAVE ONE CHARGE A MONTH SO I WOULD LIKE, 8.65 CENTS RETURNED TO MY ACCOUNT ASND A GUARANTEE IT WONT HAPPEN AGAIN !!
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