Richard Hauf and his company are underhanded, and value profits over customer satisfaction. He is a prime example of why the american business is taking a turn for the worst. He markets his products as new, when they are actually returns from Best Buy, Target, and other stores. The products he buys have been returned for waranty replacement, but are no longer under warranty by the manufacturer. He buys the broken equipment, refurbishes it, and then sells the items as new on the internet. He bought a lot from Target that had already been gone through to find the good units. His purchase included all the non fixable units. He pushed his techs to make them at least boot up, and then sold them to the public. When John. Q. Public has a problem with one of his products and tries to get a refund or exchange, he is incredibly hard to get ahold of, and then refuses to honor his offer of a warranty. He ships the wrong equipment, and does not put any packing material in his shipping boxes. If you bought a piece of electronics (basically a small computer) wouldn't you expect to see some kind of protection during shipping? NetFoundation LLC (Hauf's parent company that spawns all kinds of spinoff's every time he wears out his welcome) has evolved from selling cheap Chinese knockoffs of popular clothing brands to a self proclaimed iPod recycling mega company that refurbishes ‘…5000 units per month…' (not hardly), and now into an Xbox refurbishment company that is selling bad products. Richard Hauf is a snake - I've met the man face to face. You can believe that he will put a knife in your back the first chance he gets. Buyer beware!