Called support at Netgear on 12/28/09. Was told product not under warranty. I was cut off from the conversation. I called back with a different telephone number as I tried previously on the original line and was dropped by Neatgear's telephone system. WHen I called in on my cell phone, my call was routed. Once connected again, I was instructed to call "Gearhead", Netgear's subcontracted out of warranty service provider located in India as is Netgear's telephone support. It is my belief that Netgear queues out of warranty customers to a drop list. I was assured by Netgear that Gearhead could resolve my issue for a cost. I agreed to a six month contract, with reservation, but was promised an additional month for the same price. When I received Gearhead's confirmation contract email, it only listed a six month contract. Once I was connected with a technician named"Balla", I remained on the line with him for 70 minutes to only find he was not able to resolve my issue. He mentioned he would connect me with an experienced technician. I waited for 15 minutes while he attempted to connect me. He came back to say he would have the tech call me back. No call came. I waited appx. 3 hours. I called back only to be reconnected with Balla who again thought he could assist me. After another 40 minutes of failed attempts he mentioned he couldn't help me. In the process of his assistance, one of the computers I was attempt to connect experienced a fatal crash from the instruction and guidance of this technician. Balla mentioned once again a senior technician would call. No was ever call received.