my boyfriend insisted on buying a wireless dual router from netgear but i knew where i live in hemet it wouldnt work...so after 4 straight days of calling netgear the time warner and getting fustratedc ...i said to hell with netgears security keyword...i called radio shack and got a refund with sales c lerk alicia...i told her im leaving now @11 am on the bus..it will take me 3hours on the 27 bus from hemet to riverside...when i get there she and enrique say no money ...we had to depoisit it for security reasons...what so they made me stay at the mall from 130pm till 7 pm waiting for cash...alicia said not my problem you took so long...very rudely while rolling her eyes and tossinh her long brown hair..she was in a hurry t5o go home at 5pm...and ignored the other customers while Enrique ran around the store helping everyone.answering q;s...phone...transations..he apoligized..she smirked...howe rude...i will take my business to best buy, frys or any other place because this poor customer service has been habitual at other radio shacks...their are plenty of happy and professional men and women taht would love her job...myself included...