Now I have to ask you this, how does the customer know what these gudelines are unless they purchase your product and open the box? Once a consumer makes this purchase and opens the box then it can create a situation where the store will not take a return. That is their decision and not Netgear. So a consumer is now left with the option of keeping a defective product or pay to return it to Netgear. This is where I think this information is very useful. While the California Attorney General will not consider individual complaints, he may now consider this issue as it would apply to potentially thousands of unsuspecting consumers across the United States. By your statement consumers are considered to have entered into an agreement with Netgear however, only Netgear is aware of the details of that agreement when the agreement is entered into. I think the Attorney General might find this to put Netgear at an unfair advantage over the consumer. While you attempt to justify your position by stating that "Our shipping is comparable to that of other companies in the industry." only supports the position that I will presnt to the Attorney General. Not only is Netgear creating an unfair disadvantage to the consumer but other companies in the industry are doing so as well. I see a potential for class action status in this situation. With the idea that consumers have about big business in todays economy I do not see it as being difficult to prevail in any type of legal action. Now I am sure Netgear and it''s high paid attorneys will disagree, however I don''t have anything to lose and Netgear stands to possibly lose millions in class action as well as other companies that could be included. Now if Netgear does not care for their customers anymore than to continue a deceptive and unfair practice then I will certainly have no problem making the complaint with the California Attorney General as well as the California Consumer Complaint division.

I already have a complaint registered with the California Better Business Bureau and I will certainly forward the information you have given me to them. Netgear has the opportunity to step and make this right if they would only choose to do the right thing.

BTW, the dictionary definition of advocate is a person who pleads for or in behalf of another. Therefore you are not a customer care advocate, you are a Netgear company advocate.