We had a netgear wireless router for several years and it worked great. Then we started having problems getting bounced off. Son called for techical support. We were told that our warranty wore off, and after getting the model number, the advocate said that he knew what the problem was- we needed an upgrade. For $69 we would get the upgrade to fix the problem and 7 months of technical support. We went for it. 5 minutes later, the advocate tried the upgrade fix and it didn't work. We had no choice but to buy a new router (not a netgear for sure!) We requested a refund for the $69 b/c the advocate was wrong. Truly, it was 5 mins later when we realized it didn't work. About a week later, I received a PARTIAL refund - only $33 because we were charged for the <bogus> tech support. Ridiculous! I disputed the charges directly and threw their customer service survey "because they care about our opinion" - right. Never heard from them again.

Received a Netgear router to replace my (working) LinkSys router - from Dell, to try to determine why my new Dell, when started up, drops my other 5 computers off my wireless network. Prior to testing with the new Dell, I configured all my other computers on the wireless network, to make sure everything worked. One of my Macs, and older one, doesn't work with the Netgear router, with WPA enabled, although it does just fine with the LinkSys router.
I had to call Netgear "support" 4 times in all, each time going through the same newbie questions - who's your ISP, who made the cable modem, etc. etc., and describing the problem in detail, only to be asked the same questions repeatedly - even with the same support rep! Quick question - who makes Mac computers? anyone? 2 of the 4 Netgear asked me this. The most recent one asked me to connect via ethernet, which I did. Then, he asked, is there anything else I can help you with? I politely informed him that that was *not* the problem - I want to use it wirelessly. He then informed me that I should contact Apple support, and stuck with that, even though I told him several times this exact same computer works fine with the LinkSys router. I finally asked for a supervisor, was told he was busy on another call, I told him I'd hold, and was told again that the supervisor was busy.
I told him this is completely unacceptable support, at which point I was placed on indefinite hold.

This router is going to be donated to someone who either has a heterogeneous Windows network, or who doesn't care about securing their network. I'm going back to my old LinkSys router, or possibly a new SMC (which I used successfully for years until it finally died).

Truely terrible non-responsive customer service - don't waste your time - buy another brand.

I spent, just today, 7 hours I'll never get back, trying their (NETGEAR) suggestions including calling the other company who's equipment had to work w/NETGEARs router, and that company's tests stating NETGEAR actions hadn't gone through and having to call NETGEAR back ea time - always, it being insisted we start again at the very beginning and repeat everything already tried - again. When I asked for a NETGEAR supervisor some 6+ hours into this, I was told there were none available and they wouldn't be able to reach any at all "now". Thirty minutes later with the same latest rep, I was told all efforts at trouble-shooting had been attempted on their end and could I just call back another time. This time when I requested a supervisor and mentioned the complaints I was then reading online, I was asked to hold and another man came on the line admitting he wasn't actually a supervisor just another technician - he ultimately also asked me to try something requiring contacting another company altogether and call NETGEAR back only if that company couldn't fix the problem for me. This is after they (NETGEAR tech) tested the other product theirself and verified it was networked and communicating just fine - but it still couldn't be their router - also, the question was never addressed as to why the outside test sites not releated to any specific company or product showed NETGEARs router to be the problem regardless of what NETGEARs site configs said.
Terrible!

i had subbmitted my router wgr614 for repalcement on 18.05.10 at nehru place rt service centre, new delhi & i still not get it. this is not a service


regards,
rk mohit gupta

Bought Netgear router about 1 year ago. My internet service was suddenly not available. Called Netgear and was told to call Gearhead with problem. Gearhead very rudely informed me that there was a fee of $99 to continue service and warranty had expired. This is the first time I had heard of service fees for this product. He insisted on a credit card number at that time. I said that I wanted to discuss with my husband first. He informed me that if I called back there would be a $39.99 fee for them just to talk to me! I bought a new router--obviously a different brand, and now have even faster internet.
Kay