Truely terrible non-responsive customer service - don't waste your time - buy another brand.

I spent, just today, 7 hours I'll never get back, trying their (NETGEAR) suggestions including calling the other company who's equipment had to work w/NETGEARs router, and that company's tests stating NETGEAR actions hadn't gone through and having to call NETGEAR back ea time - always, it being insisted we start again at the very beginning and repeat everything already tried - again. When I asked for a NETGEAR supervisor some 6+ hours into this, I was told there were none available and they wouldn't be able to reach any at all "now". Thirty minutes later with the same latest rep, I was told all efforts at trouble-shooting had been attempted on their end and could I just call back another time. This time when I requested a supervisor and mentioned the complaints I was then reading online, I was asked to hold and another man came on the line admitting he wasn't actually a supervisor just another technician - he ultimately also asked me to try something requiring contacting another company altogether and call NETGEAR back only if that company couldn't fix the problem for me. This is after they (NETGEAR tech) tested the other product theirself and verified it was networked and communicating just fine - but it still couldn't be their router - also, the question was never addressed as to why the outside test sites not releated to any specific company or product showed NETGEARs router to be the problem regardless of what NETGEARs site configs said.
Terrible!