I had a NetGear router and wanted to set up a home wireless network. NetGear talked me into paying for a one-year service contract for $99.95, which would cover complete technical support via phone for all my electronic devices. After paying, their technician was unable to help me and told me I'd have to buy a new router. I then asked for a refund and was told not only would it take 21 days, but also that I could only get a partial refund because they were deducting a service fee for my having talked briefly with the technician. I want a full, immediate refund. There's no justification for holding my money for 21 days, nor for charging me for non-existent service.