Refused delivery of a doghouse from Doghouses.com - one of 200 Netshops.com sites. Refund was not credited to my account although the broken merchandise was received back. Was told "system error" - have spent hours talking to people and emailing. They did finally issue the refund but on the same day put through another charge for the refund amount on my credit card. Really scary - absolute proof of the dangers of credit card online purchases - they have your card number and can make unauthorized charges.

Have filed a complaint with Better Business Bureau and a second investigation with American Express but think the prudent move will be to cancel the credit card. Major headache but lesson learned.

I placed an order for these bins on July 8th. My bank card was immediately charged. Here I am on Aug. 1st with no bins. The first order showed shipped. When I didn't receive them, they told me they cancelled that order (after I had been checking on it for a week) and that it would take another 7 days for their "new order" to ship. I called Suncast and they don't even show an order for me! Now, they say they will ship on Aug. 5th - I'm not holding my breath!w