BEWARE OF NETSPAN GROUP--YOU HAVE BEEN WARNED Here is my experience with these scammers. I purchased their packet in May of 2008 and signed up for the Postal Exam through their website. I then received a letter from the Postal Service in the spring of 2009 informing me that I was taken off the list to take the test because they were changing to a new process for applications. When I received my materials, Netspan Group's refund policy simply stated that if you took the test and scored less than 70%, OR were not able to take the test within 12 months of receiving their packet, they would refund the purchase price. The way they got around this was that if you called before the 12 months were up, they told you to call back. When you call after the 12 months are up, they tell you the refund is only valid for 12 months, which is clearly NOT stated in their policy. I see that their current policy (they seem to change it often) only offers a refund if you don't score at least a 70% on the test, so that just means they don't have to keep track of their lies. You won't be eligible for a refund because you won't be able to get scheduled for the exam. I know, I've tried. Their website simply links you to the USPS site where you will see that the only openings are for temporary fill in people for less than half the rate of regular workers. I've not heard of anyone who has been successful in receiving a refund from these people. I think they only have one customer service person who claims she is also the manager, since every time I called I spoke with the same person who claimed to be MS DOTSON. The first time I called she claimed their computer system was down, the second time she claimed that their records showed I had purchased in May 2009. I went to my CC company's site and retrieved the statement showing I had purchased in May 2008, but when I called back MS DOTSON claimed that I was beyond the 12 months so I would not be eligible for a refund. Here is what my refund policy states so you be the judge:

1: YOU MUST HAVE BEEN WILLING TO TAKE EXAM 460, 473, OR 473-C.
2: THERE HAS NOT BEEN TESTING SCHEDULED AT A SITE WITHIN A 100 MILE RADIUS OF YOUR HOME WITHIN 12 MONTHS OF YOUR PURCHASE.

IF THE PROPER CRITERIA HAVE BEEN MET, YOUR REFUND WILL BE PROCESSED WITHIN 7 BUSINESS DAYS OF RECEIPT OF THE PACKAGE AND ACCOMPANYING DOCUMENTATION.

As you can see, their is no mention of when this policy expires. Other people have been deceived by this policy, but actually it's very simple. If you call before you are too early, and if you call after you are too late, AND the best part is they will change the date based on when you call. Brilliantly deceptive. For me it is the first time I've been scammed, but it certainly could have been worse. I will chalk it up to a lesson learned and I will be more skeptical and cautious in the future. I only hope to warn others who may actually be hurt by this scheme.

T Kearney