On February 24, 2011, I contacted the Netspend Corporations's call center and reported that I had lost my debit card and wanted to have it canceled and a replacement card; applying all existing applications, sent to me. I was advised the old card had been canceled and a new card would be mailed to me in 7-10 days. On March 9, 2011 I had not received the replacement card and called the call center to inquire when the card had been mailed. I was advised by the rep that the replacement card order had been canceled on February 25, 2011. I was never advised of this canceled order for the replacement card and was further advised that the originally canceled card had been reactivated and used for a $80.00 withdrawal on my advance credit line. I am of the position the failure to advise me of the canceled replacement order, after being informed I had lost the card, constitutes a liability that Netspend can not ignore or justify. In the least it was an unethical act which resulted in the use of my original card, after I had been informed it could not be used. I am herewith making a written complaint that equally serves as notice I will file a warrant in detinue to recover all moneys available to me via the Netspend Elite VISA Card that was not canceled as requested, and an additional motion for judgement, seeking compensatory and punitive damages in excess of $10, 000.00, for the acts and omissions cited above, if my concerns are not addressed to my satisfaction on or before March 30, 2011. My efforts to gain access to Netspend's General Counsel resulted in my being deliberately placed on hold by an unidentified supervisor for 41 minutes, and having a supervisor named "Evelyn" disconnect my call.