This card is a joke and trying to get any remedy from un-authorized transactions is worse than pulling teeth. All you get from net spend is this... long wait (on-hold) times while waiting for a higher source to help remedy along with a whole lot of "im sorry" and "rest assured" OMFG! I've tried to contact netspend about my account that shows a history of in accurate transactions for 2 weeks + total on hold time of 3 1/2 hours with no resolve!

#1, they need ppl that speak english. #2, they need more ppl that speak english.

When talking to a customer service rep, you may as well be on an automated line-same replies from what sounds like the same person everytime i call back (but names change.

This company is very shady.

I wish that I had read these complaints before setting up an account with Netspend. They can not locate my direct deposit. Netspends customer service reps, supervisor and manager continue to ask me for the account and routing number that they gave me. We were all in agreement that it was correct.
The goverment three way call to them and provided them with the same information.
Netspend then began to ask me again for my account number and routing number.
When I asked for their physical address and which route do I take to get them their reply they do not give customers their location. Yes, I agree that this company is a corporate scam and stealing money from their customers and taking advantage of people who for whatever reason choice not to use a traditional bank.
I would advise anyone considering doing business with them to opt-out. When you have to say that your card was stolen just to be connected to customer service know that you are dealing with a dishonrable corporation. If you enjoy stress, frustration and ignorance then I say you have found the perfect corporation to hold your money.

My Netspend prepaid Visa card was sent a few days ago. It is a permanent card to replace the temporary that I purchased back in January of this year with a 15 credit/balance startup bringing the total to 24.95 initially. This was done at PLS a check cashing company in Phoenix at 38th st. and E. Thomas, this company is one of your authorized agents engaged in the purchasing and issuing of your Netspend card.

This temporary card was never activated due to error in data entry by your authorized agent I was informed.


After calling twice to your customer service number, I was told a copy of my social security card was necessary before my Visa Netspend card would be available... this was extremely inconvenient as I had paper documents in storage in the 118 degree attic.

I had your PLS authorized agent call 2x to clear this matter up by validating what my social security number is since this agent cashes a SS check for me monthly for over 3 or 4 years. But that didn't seemed to be good enough for Netspend. The Netspend logic being that the Netspend agent PLS could not be trusted to validate my SS number accurately even though they cashed my SS check monthly. Week and a half ago a PLS agent called Netspend once again to straighten this out and insisted on a resolve of the card which was withheld for 9mos. from my use.

Today when I called Netspend to activate this permanent Visa received a few days ago in the mail your representative tells me there is zero balance. . that the system automatically withdraws a fee from card after 3 mos. if their is no activity on the card. Well check this out... I expect Netspend to then manually put my 15. dollar balance back on my card as I purchased originally. The card was never activated which means I didn't agree to your policies and fees which you proceeded to execute and yet deny access to the use after purchase of the card.

Iam a disability patient and i had my wallet stole, so i requested the old card stolen .Well i was told another would be sent to me.Good, well time had gone by, and i finally came across some money to make my phone payment.That's when i had trouble with the payment going thru first it was because the card wasnt activated, i did when i got the card.So then i tried again this time money had been deducted for sending me a new card.I was never told i would be charge for a new card.And i had check my balances before just to check and there was no pending transactions

I was online today 7/22/10 checking my account because I had some very important bills to pay that would totally take all the money in my accout to pay, so I wanted to make sure that before I made the payments that there would be the amout of what I was going to pay on my card. Well low and behold AMAZON.COM AMZN.COM/BILLWAUS was under my pending charges for $69.99 for some books that I never ordered. Of course I had to alert all my friends and co-worker to check their balance because this is fraud. I will be calling my attorney to find out what can be done about this. I copied and pasted the name of where the charge was coming from and found this site. It appears that I am not the only one this has happened too, so people check your bank, credit cards or what ever type of accout you have to make sure that you don't have charges that you did not authorize coming from AMAZON.COM AMZN.COM/BILLWAUS. Thieves!!!