I have been with Net spend for some years now and every now and then, I get poor customer service. Most of the agents their do not and can not understand nor speak correct English and that makes it hard to do business over the phone with them. main complaint is. I have had my name legally changed through the courts and I needed to contact Nets pend to let them know of the changes so my direct deposit checks would still come into the account because if the names don't match, then they will send it back from which the checks come from and I was told to fax all my legally documents over from the courts and was giving a fax number to fax everything over. I called the following week to make sure they had received my fax and was told, no and what fax number did I have and so I gave them the fax number that was giving to me and I was told by the customer agent from Net spend to use this other fax number and so I did and call beck with in a few days and was told, no...nothing, we haven't received anything from you and I said, I have the OK conformation saying you guys received in twice and she what was the fax number someone gave you from here and I told her and she laugh and said, they had giving me the wrong fax number to a different department but here is the correct fax number to the right department and when she gave it to me, I Immediately fax over the documents that was requested by me

with all my vital Information, I sent in for the third time my court papers showing my new name change, a copy of my Driver's License, a copy of my Social Security Card and after waiting a week, I went on their website to contact them by E-mail and asked have they received my documents yet and I got a response back saying, no but resend it again and I told them to close my account and had my checks stop from going to this bank Institution and I was told by one of the agents from Net spend that they were sorry, that they couldn't close my account right now until I put $5.95 back on the card and then they will close the account but what I don't understand, is why I have to have that money on my Net spend just to close out my account. My biggest issue is, my information with my SSN / DL's is circulating out there in someone hands now and because they don't care about the information you send in, someone can ruin my credit. No one in the management team at Net spend has taking the time to contact me concerning this matter.

Yes I keep gettin damn text messenges sent to my phone from this company I don't even a have a credit card through.The texts needs to stop immediatley or u can start paying my monthly cell bill for receiving text I don't need and didn't sign up for.Thk u and have a nice day!