Saturday, August 30, 2008, I noticed an email come in at 5:46a. Not any of the ones I was expecting, however. As it turned out, it was the last email I was to see until almost 8pm that night. I was expecting a few important emails, so I spent an hour or more twice that day calling Network Solutions tech support. They had so many calls that they changed their greeting to reflect that "[their] engineers were working on the problem". Numerous calls later, I was told my request had been kicked up a level. Then I got an email from them (in answer to one of the ones I sent them). Ready? And I quote: "Please be advised that the emails need to be resend. [sic]. Let's not even talk about the level of intelligence of the tech support personnel (two of my weekend calls went to India - very nice guys but totally unable to ascertain what I was even talking about. The English as a first language people were much easier to deal with even though they provided similar support - that is to say nada. NSI, this is the second time in as many years that you have lost email for me (I know, once is you; the second time I'm the dumb one for still being around). Can it be that a company your size doesn't have redundancy built into the system? Where is the moron or morons in the company? My missing email needs to be "resend"? OK, by all means, I'll contact the people who sent me emails I did not receive and ask them to send them again. I WISH THERE WAS A COMPETITOR; I swear I've had enough of NSI.