Stay away from this outfit. This is what happened to me expect part of the order to be back-ordered, even though everything was listed as available. They will charge your credit card for the full amount on the order date, not the ship date, no matter how long the back order takes. In my case over 60 days. After a week waiting for the back-order told by the woman who answers the phone (no introduction, no this is Network Tools, their explanation is their a call-center which handles numerous other tool companies, and don’t know who the caller is calling, this is b.s. they ever hear of separate phone lines like legitmate call-centers have so they know who the caller is trying to reach). She told me that the back-order was being shipped that day...another week nothing, no e-mail, no notification, called again and the woman passed me off to "Todd" who stated only part of the back-order was available and being everything was being shipped that day (again). He stated one tool was no longer available, (yet I went right to a competitor’s website and purchased it w/o a problem, a few bucks cheaper too) Their website still continue to list all the backorderd tools as available. Another week no sign of the remaining items, another call and told by "Mitch" that except for one small tool, "none" of the rest of the back-order was available, I told him its been three weeks to cancel the entire back-order and refund my credit card, which had been charged the full amount from the date of the order rather than the ship date. Another week no refund, called again "Mitch and the women who answer the phone claim their just a call-center and just forward orders and paper to other "departments" which they have no contact with. Another week no refund. Now I get an e-mail saying everything that was back-ordered has been shipped EXCEPT the one thing the small tool they told me three weeks they had. Plus they had no record of aother minor item I ordered, UV dye remover that they charged me for but have no record of, except it shows on my originals invoice. To add insult to injury no free shipping on the back-order, even though the original order was over $2500. To make it more confusing the tool they no longer had, they refunded me (the only refund I received) was for $5.00 less than the billed amount. When I tried to get a refund for the missing amount, nothing but “we forwarding the request”. Finally 60 days latter I received the small tool from the original back-order that they first said they had then didn’t have. No goodwill just impersonal people answering the phone who have no answers and can’t refer you anywhere. Remember they charge your credit card the full amount when ordered not when shipped, so if its not available, your out of luck getting any refund and they’ll nickel and dime you to depth with shipping charges if and when your back-order becomes available. And they’ll say anything to delay you contesting the C.C charges with-in thirty days
Goggle them and you’ll find out what I did Todd Morgan is apparently some one in charge. They do do business under a few other names (USA Tool Warehouse, Network Tool Warehouse, Ntxtools, Spxstore.). Their out of Seatle and have a “F’ rating with the