On Thrusday June 3rd, 2010 my wife and I saw a Phisicians assisant for my back pain. When she was told that our disability laywer needed my records she said she could not do that. My wife who worked in a medical office dealing with insurance companies and the releasesing of medical records suggested that we pay and sign a release to ourselves so we could send the records ourselves. She- Ms. Sara Roloff the P.A. interupted my wife saying we could not do that either walked out on us and return with a man that said we have to be "certified." What is that suppose to mean? I can sign out my medical records anytime I want as long as I sign a release. We went there in good faith to find relief for my back pain but received more mental anquish. Doctor Ahuja came in and said we will take care of this. We left with no records or explaination on how this "would be taken care of."
I had a total of 3 surgieries with them, paid my bills. I have had contact with at least 3 other PA's with out any misunderstanding or problem. Ms. Roloff happpened to be on call this eve(06/03/2010) So I wanted to try to understand what was going on but instead of answeing her own page she had another person call that we did not have any contact with in the office. And said that she was sorry she could not help us without not knowing what happened.