Nevada State Bank
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Category: Business & Finances
Contact Information
Henderson, Nevada, United States
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Nevada State Bank Reviews
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chicklv
May 19, 2011
KATHLEEN GALEA
On April 15th I used a drive through ATM at Nevada state bank at Boulder Hwy and Racetrack branch in Henderson. I was using my Debit card issued by my Canadaian bank ..Canadian Imperial Bank of Commerce. I attempted to withdraw $400.00 USD. The machine sounded like it was counting out the money and then it malfunctioned and gave me an on screen msg "unable to dispense". I checked my balance of my canadian account and saw they debited my account but did not give me the money. I called the appropriate department and was advised that upon balancing the atm they would see that they were over and would return the money to my account promptly but i should advise my financial institution and have them file a "dispute" just in case. I have spoken to a Mr. Don Bell at (801)844-4369 who i am told is a supervisor for their atm department. After many calls and promises that he would call me back and has not on numerous occasions Mr. Bell advises me on each call i have made that they have not received the "dispute" from my bank. This has been going on since April 15th, 2011 and i have received nothing from Nevada State to rectify the problem. Today I again called and they say they still have not received the "dispute" again i call my canadian bank and they say they have received no reponse from Nevada State and they will keep the dispute open for a total of 3 months then it will be closed and i will have to persue Nevada state in some other manner. I informed Mr.Don Bell today that there is no dispute that the atm did NOT dispense the money and there would be a record of that when they reconciled the atm and saw the error messages from that atm. I informed him I will require something in writing TODAY from them stating they either say they dispensed the money from the atm or that they did not..either way at this point all i have is phone calls and they have continued to stonewall me. I have contacted Nevada State online as well as the local TV station to help. I totally understand if the machine shorted my withdrawal and gave me some money which i disputed. But the ATM did give me the error "unable to dispense" and there is no dispute that nevada state did debit my account but did not dispense the money.
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2smart4this
December 17, 2010
Very POOR customer service
After opening a new checking account with NSB, I was informed that it would take 12 day to receive my debit card. 12 days passed with receipt. I contacted Stacy at the 800 number and was told that a card had never been ordered. As I told her about my eminent departure on a multi-month International trip, it was imperative that I receive this card ASAP or I would not have availability of my funds for the entire trip. Since opening the account I had made many changes for fund payments as well as funding for this account. She contacted the bank Manager, Mary Rourke. Now I can understand that mistakes happen, though no one is taking any responsibility for the error of not ordering my card, Mary had the opportunity to resolve the issue by ordering a 'rush' for my card. She has refused to do this as it would incur a $30 fee on behalf of the bank. After I went to the person that had opened up my account, Sandra, reminding her of her repeated assertions that I would be happy with NSB, she again went to Mary to request a 'rush'. Sandra had been aware of my International trip from the time the account was opened. Mary again had the authority to resolve this situation, but refused. This level of customer service is totally unacceptable. It is a level of service that would not even get accepted in third world countries. I so regret the day that I ever walked into NSB and will recommend to many that they do not do business with this company.
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The Bottom Line
July 22, 2009
NSF Fee & Bad Customer Service
The worst banking experiences with Nevada State Bank after banking with them for 9 years its problem after problem!
AVOID Sunset and Annie Oakly the manager there is a waste of human flesh, her name is THERSA CODY or TERESA CODY (spelling?) When you go in to the branch you can hear this idiot screaming at customers on the phone and she will stand behond her protective counter and sccream in your face.
If its one thing NSB LOVES to do its NSF FEES!
AVOID NEVADA STATE BANK IF YOU CAN!
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Rita
February 5, 2009
Overcharged
Nevada State Bank charged excessive overdraft fees on my husbands personal account right after Christmas while he was on the east coast dealing with the death of his father. They charged a total of $1, 160.00 in NSF fees for $157.16 worth of items presented to his account. Then they took all of the money from a Joint Checking account that I have with my husband that he doesn't even use to cover the overdraft in his personal account.
We had been customers of this bank for over 4 years and had NEVER asked for a NSF charge to be refunded, EVER. The manager Kim knew we were having financial trouble with the unexpected death of my husbands father.
He went into their office and humbly asked for the exorbitant NSF fees to be refunded. She informed my husband that they would only refund $150 of the $1, 160 in NSF fees and that our financial problems were not their concern. She said that he should have not allowed his account to go into overdraft in the first place.
I wouldn't have had a problem with this if they would have paid the items being presented against his account but they didn't. The items being presented were in range from $2.99 to $11.60, with one being around $70. There were a total of 12 items presented totaling the $157 so the first returned item fees were $420. Most of the items were presented a second time before he could stop the debits from going against the account.
Since the government (which is really us because our tax dollars will be paying for it) just gave banks and financial institutions $700 billion dollars in relief, I think it is absolutely absurd that this bank would not help us with the ridiculous overdraft fees they charged.
It is very hard to pay over a thousand dollars for $157 worth of items that were not even paid. To boot, if they would had paid the smaller items and returned the larger one (a $70 item) the account would have only incurred 1 NSF fee instead of 12. I guess they saw a way they could make some fast money and took it, at our expense!!
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