I paid for my daughter to have a makeover at new, id experiences owned by the Burlington group. The make over was fine and the photo shoot good. How ever when the photographs arrived three of them showed my daughters head to be at the top of the frame rendering those photographs as useless. I naturally assumed that I could complain to the customer service department about the poor quality of those photographs only to be informed that I had choosen them like that, that may well be the case but I did not notice at the time how awful those photographs were and I was also conned by the salesman who kept repeating to my daughter "yes thats a lovely photograph blah blah blah" All I wished for was to return those photographs and exchange them for three photographs of their choice with out the head looking as though it has been chopped off. The cost of each 5x4 photograph was £50.00 plus £5.00 postal charge we had seven photos in all at a cost of £350.00 what a shocking waste of money and noredress when you make a valued complaint .