I had Jim Gillon round to quote me happy! Which he did

He came back and I agreed to a price (as I have a computer company he need a laptop I agreed a laptop and a printer as final payment) I paid Jim all the money apart from the laptop or £450 worth.

I had 7 Windows and a French door fitted on the first of June 2010, apart from not putting enough insulation round the windows the guys fitting the windows were great and very quick!.

I had paid for the windows apart from a laptop or £450.

After the windows had been installed I inspected them, one of the windows I had stated on ordering had to be an escape window to a flat roof, and being a Fire-fighter it is an easy escape point in the event of fire.

The window had to be big enough for everyone to escape.

The window that was fitted had a 300mm opening, not a 700mm as stated.

Also the French doors had dropped and the right hand door couldn't open without scoring the bottom plastic.

I contacted Jim Gillon about it and he said it would not be a problem. He gave me a date of three weeks 20 June to get a new window and fitted.

A month passed, He said he had trouble getting someone to fit it for him, and he would try and get someone soon.

At this point I had fully renovated our house and carpets were going down.

I hadnt plaster boarded the window in our bedroom; I thought it pointless if Jim was going to rip the window out.

We waited 2 weeks till the 12 July Jim asked me if I know of a local firm who would fit the window for him! I gave him a number of a local joiner and left it at that.

He phoned back saying he couldnt get the joiner and was going to send up the new window.

17 June the window arrived.

Jim phoned on the 19 June asking if I had the window, He also told me he still could not get a hold of a joiner and if I know of anyone else.

To be honest I lost the rag with him on the phone and told him if he cant complete the job he isnt getting his £450.

He started having a go and ranting and raving on the phone, I hung up on him, He phoned me back; He said out of good will he would get the window fitted and get the joiner to look at my door, and put the laptop or £450 down to a bad experience.

He then sent a text message saying "Clearly there was no intention to supply a laptop and stung once again.

I was a bit taken back by this as that was not my intention

I had waited for a month and nothing back from Jim.

My wife was doing her dinger because the bedroom had not been finished and it looked like a DIY mistake, so Yesterday 20 August I got a joiner and paid him myself £145 to put the window in and fix the French door.

Having had to get the job done myself it had cost me time, planning and money.

Today I got an Invoice from Jim Gillon, the invoice says

"For supply and fit of replacement Upvc windows and patio doors for Property at our address" balance £383 vat £67.03 total £450.03.

The Invoice had no Invoice number on it!

I also got a text message saying "Can you please advise your intentions regarding the £450 that was taken off your invoice in lieu of the laptop and printer that have not been supplied. Thank You

As an unhappy customer I will report him to trading standards Deduct £150 for the joiner and £200 for my time and send him a Cheque for £100.

At the end of the day I dont want any trouble and the windows and doors are good.

Just the contractor was at fault.