Certain items we distribute carry a domestic name but are actually manufactured over seas, which allows us, as a company, to sell these items at a wholesale price. In recent years, The U.S. Customs and Border Protection has tightened security on all imported and exported products. This means that every item that crosses into U.S. soil is thoroughly inspected, which causes a delay when coming into our warehouses. With the thousands of orders we receive weekly it is difficult to keep sufficient stock up when we experience these delays. Thus, we are forced into backordered status on particular items. If you are unable to wait for your items to ship, please email [email protected] or FAX 716-488-0403.

We do apologize for any and all backordered items.

If you cannot afford to wait, we will issue your company a refund check today just as we always do issue Refunds to all customers that choose this option. Please clarify your company's request for a REFUND to the above Email address.

We've processed over 4, 000 orders in the past 7 months; due to the delayed shipment with our imported towels, soap and shampoo items we had been forced into a backorder status.

Please email [email protected] for any questions and concerns.