Having just been informed that my "Rush Processing", "Guaranteed 3 Day Delivery" order will be showing up 7 days later I like to help others avoid the aggravation.
DO NOT waste your money on "Rush Processing", it is a useless option!
Even though you pay the $2.99 there is NO GUARANTEE that your order will ship that day. It is a total waste of money.
All the fee does is put an extra money in their pockets...Newegg is laughing all the way to the bank.
Don't bother calling customer service about it either, all they will do is apologize and leave you hanging.
I've been a customer for over 15 years and they could care less.

I ordered a item off the newegg.com website. I recieved a defective item and completed a rma request for the item. Newegg decided they didnt want to deal with replaceing the defective item so they voided my rma with out waiting to get the returned item. Now I have to jump through hoops and deal with the company that they bought the item from. This is a sham of a company that doenst want to deal with customers at all. They just want your money and dont care if you are satisfied ot not.

On 5/4/2011 Newegg.com charged $1215.47 on my checking account. I have never done business with them, I call my bank to dispute the charge, the bank said because of the large amount it could take 30-90 days for me to recieve my money back. This
unauthorized charge causes huge problems for me went I have bills to paid and now I have no money to pay them. Unemployed and on a fixed budget. Who gest screwed? the consumer!!

These guys promise 2 day free shipping. I'm at 6 days without the stick of memory I ordered. I think they use donkeys for shipping. I won't be buying from them again. Judging from the number of complaints here; they are a waste of time.

A few months ago, I decided to change my business purchases from PCMall to newegg because of the price differences and wide product selection. Here were my first three experiences:

1. I started with a personal purchases and applied for the 90 days same as cash option though your finance company. I was declined because Equifax has not received any financial information from any of my banks and your finance company does not utilize one of the other 2 credit agencies for information. I contacted Bank of America and Citibank and they said their companies only report to Trans Union and Experian and I could pay them to report my info to that company. No matter, I have never had this problem before in all of the credit and loan applications in the past so I went to PC mall who had the same financing offer and was approved without a problem.

2. Thought I'd give it another shot and made a few business purchases without problems.

3. The latest purchase was a business purchase that was time sensitive because of an upcoming trip however, 3 days after the order was placed, I got an E-Mail saying my account was frozen for security reasons and my orders were voided. When I called to find out why, the customer service reps were not able to resolve the problem on the first call because they had to contact the fraud department. The next day they called and said it was because I placed the order from a different state. I was on a business trip in California and i live in NY. I asked that they next day air the product I needed next week for the business trip and they said I should buy it somewhere else if I needed it the next day. I did just that as well as taking the rest of the order elsewhere. I have never heard of a company that requires you to be in your home state to make a purchase.

There are many other sources for these products and I do not have time to fight security procedures every time I want to make a purchase. They have not only lost my business this time, have lost 20-50K of future business this year as well as the potential business of the many people I talk to about tech sources. I hope the security tactics prevents enough fraud to make up for the loss of this business was well as all the other customers who don't fell like spending the time to write a letter.