I have a credit card with new egg called the "bill me later" card or "preferred customer" card. the promotion they offered with this card was 6 mo's no interest no payments. the first payment was due in june.

Back in March they withdrew 2097.00 from my checking account. When they did this, I called them and said I never authorized this charge, and they reversed the charge a week later. within that week I was charged almost 300.00 for a few overdraft fees because that unauthorized charge put my account in the red. I had a few automatic payments set up and they withdrew.

After calling them and telling them about the fees, they said they'd have a manager call me back. A week later, and after several calls back they said to be patient and that someone would get in touch. After this week of waiting, they happened to charge me again for the full amount of my balance, 2097.00. At this point I called my bank back and had them put a block on the company. At that point I racked up a total of almost 500.00 in overdraft fees, along with the 2097.00 they took, and did NOT refund this time.

After talking with my bank for a few hours, someone said they understood and agreed with me that what they did was illegal and sent them a fax saying they needed to refund the orig amount along with the bank fees. After almost a month of repeated calling, and getting NO ONE to cooperate with me or call me back I finally decided to try an ATM dispute with my bank until I got it situated as I needed to pay rent and bills and was almost kicked out of my place because of this charge.

Well, here I am and its now June. No refund what so ever from this place and I just got done talking with them and was told for about the hundreth time, SOMEONE would call me back. i doubt they will.

Does anyone know what I can do about this? How do I even go about filing a law suit against a credit card company? would it be possible to get damages if i get kicked out of my place and because my credit score is now almost 100 points lower than it was because of other things I haven't been able to pay like my cell phone and power company now that im close to 3k in debt over this?

I purchased a Keurig Special Ed. Brewer W/ 18 K Cup samples for $129.95 as stated on their web site. When I received my order there were only 12 samples not the 18 samples stated. I looked on line to verify, they were offering the same brewer for less and giving a free gift w/purchase. I emailed them and asked for the same deal and the missing K-cups. They responded with that was the deal now but not when I purchased mine and they did not even mention the mistake I pointed out about missing samples. I responded with this question: How do you deal with the error of what was noted on the web site at the time I purchased the product and what I received? They no longer responded. I will not purchase from them again

I have spent thousands of dollars with Newegg.com in the past and have always had good service. After reviewing this site - I can see there customer service has gone down hill big time.

I recently ordered some memory for a laptop on January 3rd. It is now the 11th and I still don't have the memory. I contacted customer service via online chat. The first customer service representative I got could care less and only told me that they downgraded their shipping service a year ago and I would just have to wait. No apology nothing. I then asked to speak to a supervisor. He was even worse. I told him I would not do business with them any longer and he could care less. He told me I would have to wait a few more days and contact them back again if I still didn't have it. What?!!! Two weeks to ship memory from TN to IA? You have to be kidding!

I will dispute it with my credit card company and I will never do business with them again.

It continues to amaze me how a Company like this are willing to lose good customers when it would have been so simple to rectify the situation. I guess there is no good customer service anymore!

Shame on you Newegg!

On dec13th 2010 Newegg.com had a gift certificate promotional ending 11:59:59pm dec 13th pst. stating if you purchase $500 or more in merchandise you will receive a gift card of $100 via email by Dec24th 2010. I placed an order exceeding $1000. I had to modify the order with the assist of a Newegg customer rep. In doing so I had to cancel the previous order and submit a new order. Knowing the terms of service of the promotional I asked the customer rep if I still qualified for the $100 gift card. I was told yes. I never received the gift card and contacted and spoke with customer representatives every day for over a week. Each day I was told that my second order is still good for the gift card. Finally after the 24th and today the 29th I got a new response. Newegg said that the promotional ended at 1:00pm. My original order was placed at 12:42pm and the revised order was placed at 1:15pm. They said that my first order qualified but since I revised and placed the second order after 1:00pm I was no longer eligible for the gift card. Now this is just not right. Nowhere on the site did it state the promotion was over, all of the reps told me my second order qualified. Funny how they say the order you canceled qualified for the promotional but the order you purchased did not. This seems borderline fraudulent to me. I mean this is so not right.

I ordered an expensive software from newegg in the 1st week of december and after 11 days had not received it nor do they have any shipping information about my item. On the 11th day I sent an email to customer shipping to file a lost shipment and they told me to wait for a few more days. Keep in mind that when I ordered, they clearly said that I should receive it in 4-7 days. So I waited and emailed them again, and this time someone told me to wait till the end of the day and then file a claim (which I already did). The customer service contact process is really painful as well where I have to manually type in all the required info, e.g. my name, email, address etc. which they should be able to pull up from my account and order# (compared to amazon.com, where you just click on your order and you have a bunch of actions you can take on it, e.g. RMA, return, damage etc.). They told me to wait again. I needed to have this by a certain date for a holiday gift and asked them to refund my money so I can buy it locally, but they refused to do it. I asked them to at least give me some information of when I can receive it and they say that their shipment method using DHL global doesn't always have shipment info, so they cannot provide me with any, just told me to wait. It's been 3 weeks and I haven't received a refund or my item.

I've ordered thousands of dollars of items from newegg since they first opened in 2001 and i'm appalled by their service. I don't know if they will return my money, I am still contacting them. I may have to file a credit card dispute. But needless to say, this has been a hassle and waste of many hours dealing with newegg and their horrible service. I would NOT RECOMMEND newegg to anyone anymore.