Received a product in the mail today via USPS that I never ordered. They shipped something I did not order and cannot use and charged my $15.98.

I have been a customer of Newegg for years. I've bought all sorts of items from them with only minimal issues. Just before this years' Final Four, I purchased a HiDef TV from them, expensive to me ($1, 500.00), but worth it in my estimation. I was excited about getting everything set up for the Final Four. The TV arrived on-time with a damaged screen and I refused to accept the delivery. Not Neweggs fault. When I contacted them however, their customer service was non-existant. They refused to replace the TV and told me my only option was to get my money back. No upgrades offered. No action to appease my anger or frustration, just a "that's not our policy". And this was after talking to 2 supervisors of Customer Service! If you need to depend upon an online website to purchase a product, I'd suggest you shop elsewhere... When I've dealt with other Internet sites, I've never been disappointed and received prompt, polite, professional customer service. I'd have to say that "Customer Service" is not their policy!

OMG! It gets worse!!!

I submitted my claim about the damaged TV on Monday 4/5/10 directly to Newegg. I was informed that "their policy" is that it takes 3-5 business days to process the claim even though their own website state 2 business days. I waited patiently... At 2 a.m. on 4/8/10 I received email notification that the claim had been received and approved. I then called my credit card company and they stated that the charge was still on my bill. I contacted newegg again and was told that the email that I received was notification that the claim was received on 4/7/10 and I'd have to wait 3-5 business days more! I then asked to speak to someone in their claims department so that this could be expedited, but those associates don't come in until 4:30 p.m. PST and I can't talk to them anyway because it's "not their policy"!

Stay away from www.newegg.com... it's not worth the risk!

Let me first say that I have been a Newegg customer for years and up until now, I have never had a single issue. But that's what makes this situation difficult for me to understand. On 8/18 I ordered a new Seagate 2TB networked external hard drive. After it arrived, the box looked a little worn (for a new item) but I ignored it once I set it up and began moving all my archived data onto it. It was a bit slow over the network so I had to do this over several days. When I was finished moving the data, it was over 800GB in all. The next day, I went to the drive as normal, and the drive was no longer detected by my system. I tried from another computer (and going through the same setup process) but to no avail.

So I setup an RMA with Newegg, no big deal. My computer's been a bit strange lately so I really wanted to make sure my data was backed up. I found a new Seagate portable drive at a local store and it was very well priced so I purchased that and once my data was on it (which didn't take nearly as long) I sent the RMA back on 8/25.

The next day I got an email saying they had received my return, but on 8/30 I received an email stating "Wrong item, RMA Denied Item received was not sold by Newegg, Return to customer, Unfortunately, the item(s) you requsted for RMA was not what we received.

At first I thought perhaps the UPS place I took it to screwed something up and sent a box with the wrong label (I remember not seeing her affix the label before I left), so I started a chat session. That was not the case. I was told that the hard drive I sent back had a serial number different than the one they sold me, and were sending it back (as according to their records, they had never sold the item with the serial number it DID have). I told them that was a mistake, I sent back the drive they sent ME, (I don't have another one of those drives, and I only ordered the one, so there could be no mixup there) and they agreed to look into the matter again.

I checked on the RMA status over the next few days, and it kept changing. I received another email, I suppose for their paperwork going through the process again and at one point it even said (refund) and I was assuming all was right. But on 9/3 I received (seemingly) the hard drive back.

Now, looking at it from Newegg's point of view, they would have to assume that I (either by accident or on purpose) sent them back the wrong drive. I didn't do it by accident, like I said I only ordered/had the one drive, and it's a very bulky item, you can't just mistake it for something else. I certainly didn't do it on purpose (which doesn't make much sense anyway, this is a brand new drive. Surely if I got it elsewhere and had issues with it, I could just return it THERE and not try to pass it off to Newegg, a company I have been pleased with for a very long time).

So, looking at it from my point of view, I can see two things. Either the wrong item was in the box when I received it (there was no way for me to know this unless I checked the serial number when it arrived, but does any consumer actually do that? And even if I did, wouldn't I be in the same situation and they would just tell me the serial doesn't match?) Or somehow the item got switched somewhere afterwards and now does not match the "box" serial number.

After inspecting the drive when it came back, the "box" serial number and the hard drive serial number definitely do not match, but it is impossible for me to defend myself and prove that I did not do this (besides the fact that I didn't) or even prove that it was/wasn't correct when I first received it. There's nothing on my invoice stating the serial number, so it's impossible to compare. I can only assume I received the wrong drive in the first place, and they didn't catch the error until I tried to return it.

(During this time, I did a lot of investigating into the matter. I found similar Newegg stories of receiving an item, immediately needing to return it for one reason or another, but being denied because the serial number was wrong. And of course, the customer says they returned the item they were sent. I can only accept these as here-say since I was not personally involved but it is interesting to note the fact.)

I asked Newegg to look into the issue but instead they just sent the item back and now I am stuck with a defective drive *and* I am out the money I spend for it. Is this really how you treat your loyal customers Newegg?

This is how the description goes for the 'pros' of the nippon 520 foot HDMI cable...unacceptable! "Pros: Good quality. No visible signal degredation. Cable is sturdily built with a jacket that is thick and feels like you could effectively club a baby seal with it (always good to have a second use for technology in case it all fails one day)." If you find this disgusting marketing please respond.

I had gotten some memory from NewEgg.com that
tested bad in my system, I contacted the manufacture and was advised to
return the memory for replacement. I had attached memory coolers to the
chips and didn't know how to remove so I told this to the NewEgg RMA
department and they issues a return for the memory. Two weeks later I get an
e-mail from them that the product was damaged and would not be replaced,
upon calling NewEgg because they didn't respond to my e-mail I was told that
several chips were ripped from the memory and that they received them that
way which is completely untrue. The woman that I spoke told me that there
was no why they could have done it because its there policy not to but that
she didn't work in the RMA department and that I couldn't take to them as
they do not take call.
The entire process of dealing with them had been a complete nightmare and is
only the latest in a string of issues I have had with them. In the end it is gong to cost me almost $500 and I will
never do business with them again.