Stay away from this company.

They are either extremely incompetent or they are trying to use cheap trick to steal your money. Do not get confident that your small purchases with them have passed well. As soon you are going to buy something bigger they will strike.

So, I have recently (July, 2010) ordered parts for a custom gaming machine at total a little bellow $2.5k. I do not possess an American credit card and they refused to bill my European card. So, I was forced to use the check option to pay for my purchase. Here come the problems.

First, Newegg claim that the check was refused by my bank. Hardly, unlikely as I can see at my online banking that the check has been cleared and the money has been transferred to the Newegg account.

As I have been asked by Newegg, I provided them with the evidence of the check clearing. They again delay the problem resolution by couple of days claiming that they cannot check with the bank right away. (How, I can see that the check is cleared 5 mins after it has been posted and they cannot, I do not understand.). Now, the delay asked by them has passed but I still have no news from them. In addition, as of today when checking on their web site for my order, I cannot find any trace of it.

I have no more patience and understanding for these guys. If the problem is not solved by the end of the week I will be filling a complaint at http://www.ic3.gov. I suggest everyone who has experienced similar problems with this fraudulent company to do the same.