I purchased "CORSAIR DOMINATOR-GT 6GB (3 x 2GB) 240-Pin DDR3 SDRAM DDR3 2000 (PC3 16000) Desktop Memory Model CMT6GX3M3A2000C8" for ~$270 from NewEgg based on a fellow forum members post. UPS decided to not deliver them on time. Frys had some memory I liked and I wanted the memory that day for a new folding rig so I decided to not buy from NewEgg. Also I couldn't be there the next day for delivery either due to business.

I called NewEgg and told them to re-call them I was gonna be gone the next day and I couldn't refuse the package. So they did. Then the guy (Lex) proceeded to smoose me and say if I would accept delivery he would undo the recall. So I said I would and I had me neighbor on the lookout for the package. Big hassles and my folding rig is down but I decided I would give them another chance and delay my new folding rig. Ends up they cannot cancel a re-call with UPS now. And the guy said he would email if he had any issues on the re-call. No email. No package.

Chat with him tonight and he says oh I didn't know we couldn't undo the re-call but its our policy "Per our contract with UPS, once any package is on its way back we are not able to cancel the request.".

Oh and in the chat he says hes done it a 100 times "Honestly, I have no idea they won't allow me to cancel it just few mins the request was sent. I've done this hundred times".

What a liar. Then I ask for my money back and he says they have to get the product/package back first.

Are you kidding me. Isn't that fraud knowing your not delivering a product but holding the customers money knowingly? Wasn't the product theirs the second they re-called it.

Just so frustrated I have spent a lot of dollars with them over the years and I get this knucklehead on the chat and oh by the way his Boss is out and he can't say when he'll be back so I cannot talk with him. Hmm. I bet I can talk to someone tommorrow when its normal business hours but I am so upset about his treatment of me I think I will just yank my money via a quick letter to the bank (drop it off first thing) and not buy there again just out of principle.

Others on the forums I hang out on had mentioned since the purchase NewEgg customer support has dropped and now I know what they mean. This situation is just plain ludicrous. I want my money back yesterday. And they make Corsair look bad and lost a sale for them too.