I bought two pairs of trousers from Newport, and had them shortened. The first pair had a run like pantyhose in the fabric after 1 wear. The second pair were shortened by at least two inches too much. When I took them back, the shop assistant refused to help, and we had to make four phone calls before the manager contacted us back. In spite of the consumer law in NZ, they refused to give us a refund, instead offering to replace one pair of trousers and would only give vouchers for the other. After the pair of trousers were replaced, the fabric again ran. When I complained, they told us it was not a fault with the fabric and therefore I could not get a refund!. If a fabric runs like pantyhose, it is clearly a fault! I thought it was just that shop, and rang head office only to find that the company policy is to never give refunds! This is clearly illegal, but I still have faulty trousers and no cash! We will NEVER buy from them again!
Stay away from their poor fabrics and rude sales staff!