Well, where to begin. I am going to preface this complaint by saying that the only reason I can think of for the shoddy unprofessional customer service is the fact that they must be going out of business. Probably they were told to hold on to any refunds. I have talked to many people, so-called supervisors, csr's, sent dozens of emails, etc, all to no avail. I get the same response, mostly by monotone, flat voices that tell me to give it 'more time' and that they will make my case a 'priority'. I have been told a supervisor would call me within 72 hours so many times its not even funny. Every now and then I will talk to someone who will feign concern and change the octaves of their voice a few times to give me the impression that they are empathetic. Ah...it is so wearisome dealing with this company.
I have purchased many an item from this company. It goes unsaid that I never will again. Last June (yes) I purchased two dresses and a necklace. Within 2 weeks (July) I returned the items. OMG It is almost Halloween and I still have no sign of my refund. I was told that the items were received Aug.4, after being told they were received July 23. I was sternly chastised after each call and instructed to have patience and wait, as they 'have 4-6 weeks for something laughably called 'processing' and to just wait.' Well, it has been well over 6 weeks and still no refund to my credit card. What do I do? I have complained with the Better Business Bureau, called and emailed untold times, been promised 'by the end of the week' I will have my refund (6 times) and so not what? I really think either they wait so long that they are hoping that you forget that you are owed a refund, or that they HAVE TO BE GOING OUT OF BUSINESS!!!What other possible reason could there be? No company could possibly be so inept, unprofessional, sloppy, incompetent, and unorganized. Any advice anyone? Sherry Briggs