I agree with you. I also regretted for not seeing this website earlier. If I have read this, I will never go there to buy my laptop. A week ago, I went to Newstead @ 313 Somerset #04-30/31 and bought a laptop. I am only asking how much is the price, and then a guy named E told me. I only mentioned to my friend that the price is same as what we check, then this guy E answer back, saying it is standard price everywhere, not as if they are the one who quoted the price and then of course they will be NO DISCOUNT!!! Hey, hello little boy~~!!! We are asking the price and we are not asking for discount...ok??

So I bought the laptop, pay everything in cash, then I checked the box and asked E, where is the external dvd player. Then only he told me, anti-virus cd, external hard disk, laptop bag and etc have to go to a bulding opposite Funan IT Mall to claim. He said want to give us the name and draw us a map and at the end also never do so. We kinda left in a hurry as we are rushing so that's find, we can use GPS to find that place. So after a week, we went to Adelphi, Coleman ST to claim all my things. Well, another thing has comes up. The girl at the redemption counter was kinda pissed off with most of the dealer as she told me, they only let the guest claim dvd player but NOT laptop bag...again ask me to go back to my dealer.

Ok, since I am heading down to Orchard, so I just drop by at Somerset to ask E what's going on. So, E answer me that NO, WE NEVER GIVE OUT ANY LAPTOP BAGS HERE!!! Ok, so I am the customer, you are the staff, so give me a solution now, the time I pay money, why you never told me I can PAY HALF since the item I collect is only HALF??? So it's ok, I never lose my temper to anyone of them, but from they face they are more annoyed than me. Then ask me to come back tomorrow, I say NO!! I need to work, then he say ok, come back before 11pm, our shop close at 11pm...1st time I visit, he also say 11pm, 2nd time I visit he still say 11pm...and not only E say so, the rest of the staff say the same thing too, so ok, I assume that's the operation time. I left my number for them to call me once they got the bag and I need to do some shopping around.

At 9pm, I noticed that there was a miss call from a strange number but cause I forgot to switch on my volume, so I have no idea who is the caller. But I assume if Newstead is the one who called, they will have called me back again. So I waited, I went dinner and before 10.30pm I reached the shop and well, the shop was closed. Actually the shop was closed much earlier before 9.30pm. I have no idea why they need to lie to their customer. All you need is just give me a laptop bag, you can just grab one and give it to me and case close. So I have no idea why they don't think with their brain but think with their ASS!!!

I just think that, Newstead staffs does not have proper customer service training, attitude problem and not a very honest dealer as what I expect they are...well, to those who read about all this complaints, please bare in mind, if you wanna buy anything from Newstead, please think twice. AFter they received your money, they don't care anymore...

I wouldn't feel angry or what, but I feel pity to their company. Hire this kind of staffs will make their business worst.