Newsub Magazine Services
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Category: Services
Contact Information
4 High Ridge Park, Stamford, Connecticut, United States
Phone number: 800-3216247
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Newsub Magazine Services Reviews
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parasitius
June 7, 2015
As someone who is literate, I have to say it is indeed a scam!
I saw the first post here (thanks so much for the URL!) and said "hey I bet the so-called trick questions just require you to read them carefully and answer, probably not even a scam but just an up-sale"
Well...
They ask a VERY VERY similarly phrased questions on EACH different subscription so that they can trick you into clicking Yes / No in a way where you end up only cancelling some of the magazines and don't realize it. You'll never know because when you DON'T cancel, because you clicked the wrong answer due to the similarity of the question, they'll still give you a 'confirmation number' implying it was cancelled!!
These guys are a real riot!! Just thank god I think I actually have everything cancelled now.
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Bibliomaniac
September 18, 2010
Misleading and Deceptive Business Practices!
The way this company purposely misleads people is horrible! My husband and I returned from living overseas on a military deployment to find all these magazines we never ordered. (They claim we ordered them from Delia's, but that is simply not true--all we did was order a Christmas gift of clothing for a family member from a clothing catalog.) These were not magazines we were interested in or read! And we certainly wouldn't have had them sent to our suspended state-side address so that they would be 2-3 years old by the time we even saw them!!! Then, when we tried to contact Newsub Magazine via the phone number on our credit card statement, it was automated crap that not only did not cancel our subscriptions as it said it would, but continued to renew them and charge our credit card over and over again! I only found their website ( https://www.magcustomerservice.com/wss/home.do#top ) through numerous online complaints about this company on on-line blogs. Even at that, their website purposely uses deceptive and confusing language in the cancellation process (for example, if you click YES under the cancellation questions, it is worded in such a way that you are actually renewing your subscription instead of cancelling it! And there are several screens of these confusing/misleading questions. It is crazy). Newsub has HORRIBLE customer service--deceptive selling practices--charging credit cards without permission--if that is not fraud it should be! I urge all of you cheated by this company to file a complaint with the Better Business Bureau: https://odr.bbb.org/odrweb/public/getstarted.aspx
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Rodny
April 29, 2010
Charged my card against my will
A month ago I received 2 cards in the mail from NewSub Magazine Services. One was a renewal notice for a magazine they had sent to me on a trieal basis and the other was for a magazine I have never received or ordered. I called to cancel both subscriptions because I did not want to pay the full(overpriced) amount. I was able to cancel the bogus magazine subscription I have never received, but the sutomated system informed me that they had no record of my subscription. In fact, after the other was cancelled, they had no record of anysubscriptions for me. However, today I noticed a charge on my credit card from them for the mysterious disappearing magazine subscription. I called and cancelled and I disputed the charge with my credit card company. I believe this was intentional and I am no longer going to do any business with this company!
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HimD43
April 23, 2010
Rip off
This company is aweful! But the talking jibberish works. Was able to cancel all 4 magazines at one time with a real person. They billed me $43 for Southern Living when you can get the same thing direct for only $21. What a rip off!
I have not received Eating Well magazine in 6 months yet they renewed it?! Excuse me?
I originally ordered Metropolitan Home and when it went under they started sending me Women's Day. This magazine is far inferior and not even the same type of publication. Then they automatically renewed this one for $31! It is not worth $31 and I never ordered it in the first place!
And for the 4th one I just didn't want it anymore.
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Andre
April 19, 2010
Scam
NewSub Magazine Services, LLC has also taken the liberty of deducting fees from my checking account today. Thank goodness, I check my account nearly every day! I also received a postcard in the mail today telling me I must call an 800 number by May 14 to cancel subscriptions on four magazines or I will be charged for them.
When I called there were no options given to the first question but to renew---now how does one call the company to get the unauthorized money taken out of my account put back in?!?
This has to be illegal. I have never had anything like this happen to me.
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Earl
March 18, 2010
Charged my account without permission
Newsub magazine needs to be sued. They have scammed me, and from what I can tell, MANY other people.
They somehow charged my debit card without my consent. I only found out because I constantly check my online bank account, and saw that there were numerous charges from these people.
I am on to them now, and now they will have to deal with me. My next stop is consumer reports, and I will find out what I have to do to shut them down.
I suggest that everyone else who has been conned do the same.
BEWARE OF NEWSUBMAGAZINE!!!
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Brad
March 8, 2010
Unwanted automatic continuance of subscriptions
Received a notice that unwanted magazine subscriptions would be continued and charged to my credit card without my authorization. This came from NewSub Magazine Services, LLC, C/O Processing Center, PO Box 30468, Salt Lake City UT 84130.
In trying to cancel all subscriptions I was forced to listen to numerous sales pitches. It took about twenty minutes to cancel three magazines, but the instructions were very confusing and irritating.
I finally did receive confirmation numbers for the three magazines. Very questionable business practice.
If someone doesn't have either the patience or skills to thrash thru their nonsense, they will be charged as indicated.
I have notified my Better Business Bureau. Very fraudulent practices. It Stinks!
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TomD21
November 21, 2009
Fraud
I am very upset that I called and cancelled this order before it was delivered and they still billed my card, and I don't get the magazines. I have made several phone calls regarding this matter, but I keep getting the same information that they will not future bill me. The offer was if you were not satisified you can call and get a full refund. That information it totally incorrect. I called again this morning and explained that they have charged my card for 3 magazines that I do not want. She offered to cancel but to allow me to continue to receive the magazines for $5.97 for 11 issues. I refused.
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December 2, 2008
charged my credit card without authorization for 4 magazines
I have 4 magazine subscriptions that I want to cancel. Magsub Magazines lead me to believe that I was getting a credit for the magazines, they charged to my credit card account without authorization. When I went back to rectify the cancellation they refused the cancellation.
Heidi L. Hrobuchak
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March 25, 2008
Terrible experience!
I had a similar experience as a previous individual. I was led to believe that I would be prompted to CHOOSE whether or not to continue with the magazine subscriptions. Needless to say, I was never prompted and was very displeased having observed individual charges for each of 4 magazines. When I called the company, I was basically stonewalled and thought that I had been mistaken - - and it has cost me.
Having read another customer's report on this website, I called the company again and asked that they reverse the charges. I will be awaiting the results - - but am hoping that the indeed reverse the charges.
Overall, it is clear to me that they are preying on people's lack of assertiveness, not unlike the insurance companies.
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