Nexon America, Inc.
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Category: Websites
Contact Information 137 N. Larchmont Blvd. #619, Los Angeles, California, United States
Phone number: 213-389-3440
www.nexon.net
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Nexon America, Inc. Reviews
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Patsgangster
October 13, 2009
Nexon's Wrong Refund and Unfair MapleStory Ban
On the 10/8/2009, a character called Patsgangster on a Nexon game account was Permanently Banned for the following reason:
Illegal Charging/funding of Nexon Cash (also referred to as ‘NX’).
We feel this is a mistake on Nexon’s part. To quote Nexon on their ‘NEXON Cash Guide’:
Any act of NEXON Cash trading/selling or unauthorized/fraudulent charging is in direct violation of the Terms of Use and all such violators will be subject to account termination without warning.
NO such act was made. As far as the card holder is aware of, not only were there not any reports of fraud made, but there was no “trading/selling” of in-game items either.
The credit card associated with the PayPal account which was used to Charge NX was an ‘Only 1’ pre-paid Visa Debit gift card. The funds to purchase this card were from Patsgangster’s Pocket Money.
NO refund or chargeback was asked for by the card holder after the transaction, but Nexon America refunded the payment.
The Nexon game account charged with 20K PayPal NX was able to be used, and there was no problem with Nexon or PayPal. The $20USD transaction, from the card holder’s PayPal account to Nexon America, was successfully completed. Two weeks later, Nexon America rejected, and then refunded the payment resulting in Patsgangster’s Nexon account to be banned for the reason as stated above. The refund by Nexon America was unauthorized as far as the card holder knew.
The account was Banned Because NEXON AMERICA, WHILE UNAUTHORIZED, REFUNDED THE MONEY that was paid through PayPal by the card holder. The two payments of $10USD, totalling $20USD, made by Patsgangster’s PayPal account was refunded by Nexon America back into the card holder’s pre-paid Visa Debit card. No refund or charge back was asked for by the card holder, but Nexon America made the unauthorized refund which resulted in Patsgangster’s Nexon account’s ban.
Refunds on NX are Strictly against Nexon’s rules and doing so will get you a permanent ban. However Patsgangster’s account SHOULDN’T BE PERMANENTLY BANNED because he never requested a refund or a charge back, but got one anyway. Also, Patsgangster should not be banned for Nexon America's mistake in refunding the payment.
Attempts have been made to contact Nexon America through their customer service on their main website, but Nexon America/Game Masters are not taking any action to further investigate, simply denying Patsgangster’s appeal to have the permanent ban lifted.
The character is found on the Mardian server in the Patrickwn Nexon Account:
Patsgangster- Level 129 ‘Dark Knight’ (Also on the account is PatstheDk).
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Dogmatic1
July 23, 2009
Unauthorized charges on Paypal
On July 23rd, 2009, I received a notice from Paypal indicating that an authorized payment was made to Nexon America, Inc. There was actually 2 seperate charges for $30.00 each. A total of $60.00 was deducted from my Paypal account. I have never heard of this company. I looked up their website and noticed it was a gaming business. When I googled the business, I could not help but notice the fraudulent trend they have started. I have been in touch with Paypal and they are investigating. They claim, we are 100% protected and we will be reimbursed. Why does Paypal continue to allow this company to do business with them. They should be permanently banned from Paypal and also they should be shut down completely as a business.
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December 3, 2007
Unethical business practices!
To put it simply Nexon is out of control with its lack of customer service and blatantly unethical business practices. They are completely biased in their banning practices. There are hackers all over the maps and they don’t get banned. They are reaching levels of 100+ and most of the time; still don’t get banned. If by any chance they do end up banned then it is for a minimal 30 days. I have seen documented cases where they have been banned more than once and still only receive a 30 day ban.
Then there are accounts that are permanently banned and removed from the rankings for unsubstantiated reasons. I find this practice abhorrent considering the fact that it seems as if hackers are getting special treatment especially if they have made cash shop purchases.
I’m going to refer to us as customers because some of us have spent numerous amounts of money paying for cash shop items in order to enhance our gaming experiences and then repeatedly don’t get any type of support from the Nexon staff. GM’s are never online to help the players in game and the online support is a joke.
Nexon’s TOS says that NX fraud gets your account banned, but once the account is banned they still allow NX to be charged into that account. They also state that there are no refunds on any existing NX cash on banned accounts. To me this seems unethical. If you have made a purchase of NX cash and don’t like the items available to buy then that’s not their fault as you knew what was available prior to purchase. But, if your account is no longer accessible to you then any funds remaining should be refunded.
They don’t offer phone support although they do have a phone line. They simply tell you that this isn’t a support line and hang up on you. They have a customer support section where members are supposed to file their support tickets. Unfortunately that doesn’t work either. First of all you can only submit one single ticket at a time. Then, they either ignore the ticket for several months or close them without a reply. When you submit another ticket they say it is against their TOS to make a new ticket for the same reason even when they haven’t made an attempt to answer let alone fix your complaint.
If you want to verify my complaint then you can check the Nexon Maplestory forum for all the unanswered complaints and questions. You can also look up videos in YouTube. There are numerous hacking videos and the characters in those videos are still in the ranking. The GM’s just don’t care. I/we know of a specific GM that is in Khaini that keeps in touch with a hacker and that hacker doesn’t get banned. The best part of all is that the GM is aware that this player is a hacker. I’ll not name any GM’s here because I don’t want them to lose their “job” if that’s what you want to call it. But to me that is a blatant double standard. Either there are rules or there aren’t rules. Either way they need to make up their mind and quit showing favoritism.
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