Nextar

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Category: Electronics

Contact Information
Pennsylvania, United States

nextar.com

Nextar Reviews

TerTer January 12, 2011

Won't stand behind their product

I purchased 2 Nextar X3-11 GPS units and last year for Christmas and the warrantee was up a few days before Christmas. They will not charge so I called customer service on Dec. 28th. They told me that they would not do anything because it was past the warrantee period. I ask about even paying to get the product fixed and they said that the repair dept. did not work on anything that was out of warrantee. I guess that your are just throwing away money on Nnextar products. I know that I did, I may as well have taken the $300.00 and thrown it out the window.

mlbrady December 31, 2009

Faulty Software

My Nextar Q4-01 repeatedly gives me errors in the middle of my trip, telling me that the map card is not present. Also, it does not recognize many of the addresses that I input. Both of these issues may be solved with map updates. I have had this unit for 12 months... and still no updates. I have read many other complaints about this company that are aligned with my issues. I registered my product, and e-mailed Nextar Customer Support [please find my correspondence, and their response below].

I am upset because their solution was to pay $69.99 for an updated map card. I am using the map card that was included with the product. I have already purchased the product! Garmin, TomTom and other GPS units offer free firmware updates and map updates. Why should Nextar customers be forced into purchasing these necessary updates? The functionality of the unit compromised without this data, and yet we have to pay again for something that may or may not address the issue.

From: [email protected] [[email protected]]
Sent: Thursday, December 31, 2009 3:32
To: Service Nextar
Subject: Nextar Contact Form Confirmation
Message : My Nextar Q4-01 repeatedly gives me errors in the middle of my trip, telling me that the map card is not present. Also, it does not recognize many of the addresses that I input. Both of these issues may be solved with map updates. But apparently, I was gifted one of the only GPS units that does have updates available. I have had this unit for 12 months... and still no updates. Please advise!

This was their response:

----- Original Message -----
From: "Service Nextar" <[email protected]>
To: [email protected]
Sent: Thursday, December 31, 2009 12:50:11 AM GMT -05:00 US/Canada Eastern
Subject: FW: Nextar Contact Form Confirmation

Dear Valued Nextar Customer,

Please visit our website as below to buy the updated map SD card of your unit.
http://www.nextar.com/frontend/prodsearch.asp?keyword=PART-GPS-MAP09SDC

For additional questions please check out our website’s support page:
http://www. nextar. com

Thank You
Nextar Customer Service: 1-888-849-0846