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sgtlynchwife
July 14, 2011
Beware
I purchased a custom altered dress and jewelry from this company. I paid an excessive amount for rush shipping. I followed the tracking number all the way until it said delivered, and yet I had no product. I contacted nexteve's customer service. They told me to call the shipper. The shipper LEFT it on some doorstep with NO signature required for almost $300 dollars worth of merchandise. The address they left it at wasn't my address by a longshot. They claimed nexteve didn't give them the complete address. Nexteve says it's out of their hands once it leaves the factory. The ONLY person trying to get to the bottom of the mysterious vanishing dress is me. I urge you to steer clear of nexteve.com . They are not professionals! Any company worth their salt would have been on the phone tearing up that shipping company and making it right with the consumer. BEWARE!!
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rawr112
June 19, 2011
Horrible service
I orderd a custom made dress from nexteve.com the total came to 153.90 because I picked rush shipping. It did not tell me rush shipping wasn't available when I picked it. So I gave them 40 dollars they shouldn't have gotten. They shold not have had that option available if it wasn't. I contacted the company and asked for my 40 dollars back because it won't get here in 10 days. They refused to give me a refund and its been 4 weeks and I still don't have my dress. This company is terrible.
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babydoll
May 24, 2011
I've been scammed
I ordered a prom dress from Nexeve for my granddaughter who is large and so it is difficult to find a prom dress in her size. I thought that this is great a company with a resonable price in a dress her size. I have repeatedly tried to contact them as we have not recieved the dress. They had no problem in charging my credit card but I can not get an answer on when the dress will arrive it has been 4 weeks already and not a word. When I tried to go online the company's web site will no longer come up. I think I have been scammed.
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madmama
May 11, 2011
Poor quality - custom made gown
My daughter's dress came with a busted zipper and crooked seams! I am so thankful we discovered the zipper problem before prom night and that I have an aunt that can fix all of the problems. Otherwise, we would have had to pay someone to fix it. This was a brand new dress. It should have come ready to wear with no problems! I will NEVER order from this company again!
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Bashkisse
June 21, 2010
I had to completely resew most of the ordered dress
Do not order from Next Eve store. I ordered a very expensive prom dress online for my daughter and when we received it from CHINA, I had to completely resew most of the dress. None of the seams were finished and it was literally falling apart.
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Kaberdiner
February 17, 2010
We have no dress, and no money to buy another
We ordered my daughter's prom dress from their ready-to-ship section. I emailed after 2wks wondering where the dress was. The customer service told me that the dress we ordered was not in rready-to-ship, I was mistaken. I looked again at the website, and the dress was still there. I asked for another dress to be shipped overnight at their expense, or an immediate refund so that I could go out and purchase a dress locally. The customer service person hung up on me!! Now, prom is 6 days away, we have no dress, and no money to buy another!
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Rollin
February 15, 2010
Refused to take wrong size dress back
I ordered a dress and the lady on the phone said i could return it if i wasn't satisfied. Also while i was on the phone i measured myself and gave her my measurements so she could choose my size. She ordered a size 4 sizes too big. When i got the dress it was four inches too big on each side. I contacted the company after receiving the dress and they refused to take the dress back. AND THEY TOLD ME I WAS WRONG! Now i don't have a dress for my senior prom.
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Mivire
January 4, 2010
Do not order from this company
I ordered a gown from this company, the entire top of the dress is made crooked, can't not be repaired. They refuse a refund, will not speak to me on the phone or answer emails. Reported it to the Better Business Bureau, their response to them was "no refund". Please do not order from this company.
They are professing to be in Pennsylvania but truth of the matter is the gowns are made in some sweat shop in China!!!
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KenJ74
August 20, 2009
Horrible service
We purchased my finace's wedding dress from Nexteve.com . When we received the dress, the right side of the hem was about 4 inches longer then the left side and the straps were horrible. Trying to get anyone on the phone is impossible. They are very non-responsive and even when we told them the dress was no fixable, they made up pay for shipping to send it back. Horrible company, do not buy from them.
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James
August 10, 2009
Overwhelmed with frustration
Nexteve is one of the most unorganized company I have ever associated with!! When I called to get information about my order, I was told different things from each customer service agent I had to deal with.
I decided to cancel my order before I had another problem with the company and the representitives said I could only contact the sales & service department through email. After DAYS of emailing them and faxing them, my order was finally canceled but its been 11 days after the cancelation and I still HAVE NOT received my refund!!! They keep promising but they keep delaying it because of "server problems".
I made a complaint to the Better Business Bureau already and talked to a manager on the phone after multiple phone calls. I'm so frustrated with them! I would not advise anyone to do any business with them!!!
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