Incredibly I called the number that was left on my voicemail to have your phone number removed from their list, seeing as to how I am not the patient that the messages are left for, and it's a violation of her privacy for me to recieve voicemail about her business...especially since I do not know her! And, the first call resulted in the lady (agent) asking me for MY name, date of birth, and then finally my social security number..which of course I refused..I mean why would she need that to take a phone number from an account because it is not a number the customer can be reached at...ummm I DO NOT KNOW HER! They wanted me to give her customer Id, her date of birth and her address. Umm..yeah, I do not think they listen very well.So, she ultimately told me that it could not be done, and I asked her .." So pretty much you are telling me that even though the number is not correct on your file, since it is currently my number and she no longer can be reached here, I will continue to recieve calls directed to her ?" She appologized and said yes.So I said thank you and hang up the phone. And, called directly back to speak with another agent.

This time the agent that I spoke with was very polite, didn't ask outrageous questions (I'm surprised she did not ask for my mother's maiden name!) and he took care of the problem without any of the info that she requested. At least I hope. It was not that big of a deal to recieve the calls, but I felt that it was none of my business what her business was! So, it's concerning that they would request that much personal info from someone just trying to remove a number that doesn't need to be on the account any longer.


However, I am hoping she was new or something. I was considering using the company to fill my prescriptions, but after all that...that's just not going to happen!

But, I do appreciate the second agent for actually helping me, and listening to the words that were coming out of my mouth! Which with the first agent the things she was saying were not the things I had said, so obvivously she was not.

As of March 1st our insurance company changed over from Blue Shield to Blue Cross. Naturally the first thing I wanted to do was transfer my mail order prescription to their mail order service (nextRx) I made a total of 3 calls. The first call the lady said that I needed to have my doctor fill out a form and fax it to them. I called the doctor's office only to find out that she was no longer there and because of this they could not help me. They told me I would have to go to a new doctor to get the prescription. I called nextRx back to them my story and Rose put me on hold which eventually turned into a disconnected call. I called back again and went through the whole song and dance about how my doctor is gone and the office refused to help me. I begged with her to please call Prime and request a transfer of the prescription. She informed me that they DO NOT ALLOW TRANSFERS. WTF?? I asked her how I was supposed to get my medicine if they don't allow transfers. She told me it was against policy and that they had to have a new prescription. Obviously this lady heard nothing I said about the doctor's office refusing to help. I told her, in this economy it's hard to believe that they would refuse to help someone to become a customer, she again told me it was policy. I wrote them, but I'm sure I'll just get more of the same. Excuse me F' them. I'll pay the monthly fee for my prescription...funny Rite Aid had no problems in calling for the transfer and did it gladly.

After losing my credit card information and then sharing it with their employees, I had to cancel the card. Once cancelled however, I could only order with a check because they couldn't figure out that I had a new card. Today, I went to refill my prescriptions and now they have never heard of me. Tomorrow I will have to go to the Dr. office and get all new scripts.
One of the most screwed up operations that I have ever dealt with.

Last night I screamed curses over the phone at an employee of NextRX. I feel pretty bad about it, because it is not the employee I'm mad at. It's this company. Besides, it just isn't like me to lose my composure. But let me tell you what led up to it. This is a long story, so if you want to skip it, read the last paragraph and it will tell you what I think of NextRX.<br />
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In early August I ordered 2 prescriptions from NextRX. According to NextRX, they were shipped on August 7th. I never received them, and on or about August 19th, I called and reported that I did not receive my medication. I was told that they would reorder and send them by an expedited method, but that I would have to pay the co-pay again (another $120) but that it could take up to 6 days to process the order. As to the money I had already paid, I would have to wait 30 days to request a refund. By this time I was almost out of my medication.<br />
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When after about 5 days I had not received a call to tell me they had shipped my meds, I got worried. I was completely out of my medication by now. Having had some difficulty with NextRX in the past, I decided to call BCBS instead of NextRX this time.<br />
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The BCBS agent that I spoke with called NextRX client services while I was on the line. When he came back on the line, he stated that after some confusion, they had informed him that my order had shipped that day. I was very supicious hearing this, because NextRX had not charged my account for the co-pay. I was SURE that they would not send out my meds without charging me.<br />
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When I got home that evening I decided to call NextRX and comfirm that they had shipped my meds, as they had told BCBS. I called once, was put on hold for 10 minutes and then the phone line went dead. I called back and was cut off again. I called a third time and spoke to an associate who confirmed my suspicion. They indeed had not shipped my medication. I was told that they had been unable to fill it because there were no refills left. I was also told that they had called my doctor twice and me once, neither of which is true. My doctor's office has no record of them calling. If they had called me as they say they had we would not be going through this.<br />
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Now you should be getting the idea about how I lost my composure. I asked to speak to a supervisor. I was again put on hold for 10 minutes. I hung up and called a fourth time and instead of saying "associate" (which is what you say to the automated attendant to bypass the system and speak to a person), I said "supervisor." The system then sent me to a voice mailbox. <br />
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On my fifth call, I said very nicely to the associate who took my call "Diana, this is not about you, and I know this is not your fault, but I am VERY upset right now and I need to spead to a supervisor, and I do not want to be put on hold AGAIN for 10 minutes, and I do not want to be disconnected AGAIN for a THIRD time. I am FURIOUS and I want to speak to a supervisor right now." Diana was very nice. She left the line open while she walked to her supervisors desk and turned the call over to Veronica.<br />
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I demanded an explanation as to why I was getting contradictory information from NextRX. Veronica went into robot-speak. As if reading a script she told me they had tried to call my doctor twice. I argued and she repeated herself. I said, you know what, never mind. Just give me my money back. Veronica said that would take 30 days. That's when I lost it. Like I said I feel bad about it.<br />
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But here is what I have learned. NextRX is incompetent, they can't even get their own story straight, and when up against the wall, they lie. They know they have us over a barrel because of the cost savings. While I have been writing this, the supervisor of the BCBS pharmacy department is supposedly talking to NextRX. We'll see what happens.