Submitted: We purchased a total of 9 Monitors, only 7 were used, the two left over were never opened, and we returned them exactly the same way that they came to use, no different. We were over the 30 day return policy that nextwarehouse has in place, but we talked to the manufacturer and Distributor and they gladly accepted the return. After they received both of the returned monitors, they gave us a refund for only one, due to they said "One of the monitors that we returned was opened and had other than factory tape on it.", when the monitor came back to our office, it was not in the condition that it left our office. There was additional tape on the box, and looked like it was opened, this was not our doing (we have pictures of the monitor box condition, before it was sent and after). At that point we refused the shipment and it went back to their Jamestown Warehouse. Upon refusal of the Monitor we contacted Nextwarehouse and informed them of the situation that has arose with the additional tape placed on the monitor box. We were told that they will look into the problem and that we will get the refund when they get the monitor back. We did not get the promised refund. We contacted our Credit card company and were unsuccessful, we tried to get the dispute solved with our credit card company but, it had been over 30 days. We contacted Nextwarehouse about the 2nd monitor, they informed us that since it has been so long they don't know where the monitor is anymore and that they were not going to refund our money of $869.18. They still have the monitor! This is Fraud and Theft! It is not our fault that they "lost" the monitor. We have sent them multiple e-mails to all the email addresses we could find and have gotten no responses from them.