I ordered a jacket for my husband in early December. The website stated that it was in stock when ordered and would be delivered on time for Christmas. On Dec. 19th, I received an email stating that it was out of stock and would be shipped later. I called to cancel, but there was no category for cancellations on their automated system, and I could not get through to a live human. I then emailed them to request a cancellation. They then called me to tell me that they could not cancel the order because it was already on its way. I checked the online order tracking feature and saw that it had not yet been shipped, so I again emailed them to request a cancellation. They did not respond. In February, I received an email confirming shipment of the item. I AGAIN emailed them, stating that I did not want it and would write "Return to Sender" on the package if it arrived. They responded that it was too late, and they could not guarantee they would get the package back unless I went through the proper return procedures. Today, over a week later, I find that they have charged my credit card, so I again went online to track the order. It now states that it was delivered to MISSOURI (not someplace I have EVER lived). I have emailed them again, but must now hassle with doing a "dispute resolution" through my credit card company. DO NOT DO BUSINESS WITH THEM!!!