Dear NH Krystal International Vacation Club:

I am writing to you to file my dispute against NH Krystal International Vacation Club located in Cancun, Mexico. My husband and I arrived in Cancun, MX on July 2, 2008 for our honeymoon. We were approached by employees of the Krystal Hotel at the airport to attend their 90 minute presentation and in return we would receive discounts on activities. On July 3, 2008 we arrived at the Krystal hotel. We were shown the presentation by a sales representative who used high pressured sales tactics. They bombarded us with numbers, statistics, and information about a time share which were never clear. They made promises that we would see return on our investment quickly. After returning to the states, we were contacted by Peter Dunne from Global Resort Services. He said he had received our information from Krystal, and he would be our primary contact on this account. He said that he was affiliated with the Krystal hotel, and we would be renting out our weeks through him. At the time, I did not know that this was all under false pretense and Mr. Dunne was not affiliated with the Krystal Hotel. I reluctantly gave him my account information. I found out that Mr. Dunne and Global Resort Services was a rental scam and they obtained our personal information through a “leak” from the Krystal Hotel.

After further research it has been made public through the following website, http://www.thetimesharebeat.com/mex-fraud.htm, “Vacation Network Inc, aka: the Vacation Network Advertising Corporation, aka: Global Resort Services, aka: VNAC, etc. The names of the people associated with this company that we hear most often are Peter Dunne and Laurie Peck, ” are associated with rental scam and fraudulent behaviors. I have filed a complaint letter with this company and a fraud report with my Bank of American Visa card

Unsure about this whole timeshare, I did some more research, and I found several unsatisfied customers who also purchased a timeshare through Krystal. I have included these unsatisfied consumer’s letters of complaints which were filed with the resort, Bank of America, PROFECO, the Texas and California Attorneys General and the US Department of Justice (please refer to the websites I have listed below):

http://www.tugbbs.com/forums/showthread.php?p=598932
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Clearly we have all been victims of this fraud.

The fact that my husband and I’s personal information was “leaked” to a rental scam agency is a clear sign that Krystal International Vacation Club operates unlawfully without concern to their client’s confidentiality and does not serve under their client’s best interest. As you can see within the complaints written by other unsatisfied customers, promises of rentals made by Mr. Rafael Septien and his team of unethical employees had never taken place.

In conclusion, my husband and I’s personal information and account information has been breached. The confidentiality of our personal information and financial information has been exploited. When I tried to contact Krystal on July 20, 2008 in regards to the leak of our personal information, the only response was that it was going to be looked into and that someone would be in touch. We have not received any information regarding our complaint since then.

I am requesting that our contract with NH Krystal International Vacation Club be cancelled immediately. I request that a full refund of our account totaling what has been charged to the Bank of America Mastercard in the amount of $5, 718.11 in addition to the charge through CHCC Chicome/Suntrust Bank in the amount of $4, 900 be refunded at once. I have filed a billing dispute with the Bank of America Mastercard. I have also filed complaints with PROFECO, the Federal Trade Commission (FTC), and the Connecticut Attorney General’s Office.

Sincerely,
Jennifer Nguyen