In May 2010, my husband and I went to Cancun for vacation. We were greeted at the airport by someone wanting us to look at their resort. We told them if it has to do with a timeshare we are not interested. He said that it was not, so we decided to check it out. We were told someone will pick us up at our Resort and take us to breakfast the next day. Maria Levy met us at Krystal Cancun and we went to breakfast next door. After breakfast, we went back to Krystal and she showed us around and then we met her husband Steve Levy, whom was the actual salesman. When we sat down and he started presenting Krystal to us, we explained to him we would not be interested because we already have timeshares and do not want any more. After not getting anywhere with us, he presented it as an investment. It was a 25 year membership for $16, 900. Although with it as an investment, he said we would make $53, 200 in 3 years, $10, 600 in August 2010, $21, 280 in 2011 in 2 payments and another $21, 280 in 2012. He wrote all this down as he was explaining it. With us being there half the day because we still were not 100% sure this was a good move, but with us having a son just starting college, we were dumb enough to get sucked in. We asked him if it was a guarantee on the income, and he said yes. He gave a business card of the company that was going to handle this for us and hand wrote two peoples name to contact. He also gave us a paper that was faxed that same day from that company stating pretty much the same thing. He also said at the end of the 25 years, we would get back everything we paid for the membership into Krystal thru an annuity. Later to find out when we got back home that we would have needed to pay $900 to this Lloydshare Annuity, which we did not do, of course. They were very quick at getting us approved thru Bank of America Credit Card.
After we asked questioned about several of the statements and of course got answers that continued to convince us that we would not have anything to worry about, they gave us a guy that taxied us around Cancun the rest of the day. Then Maria Levy scheduled a day off to hang out with us on Tuesday and she toured us around Cancun and actually took us to her home. They gave us no reason to think that this would not be what they presented to us as an investment. Now I understand why we were treated like a king and queen. We had no reason to think anything different until we left Cancun.
After hearing nothing in August, in Sept, I contacted the company again to find out about the first check and of course, they didn’t have anything for us yet. NOTHING!
After contacting Ray Rubio- Quality Assurance Manager about the misrepresentation we received from Steve Levy, and we were not interested in continuing this transaction, he emailed back saying we misunderstood and everything is in the papers we signed.
Stay far away from Krystal Cancun. These people are good actors. After doing some research, it looks like this is typical practice for them. Please do not get mixed up in anything Krystal International Vacation Club has to offer. They are very good at what they do with the false guarantees and promises. Hopefully our unfortunate situation will help prevent anyone else from getting into a situation like this. Our memory of Cancun is very depressing. 5 months later and I still lose sleep thinking about our situation.