Our company began ordering promotional dog tags from NHC, Inc. located at 2137 Rust Avenue, Cape Girardeau, Missouri 63703 on October 3, 2010. We paid upfront in full for the tags through the company website, www.dogtagsus.com. I corresponded with a company representative, Nancy, about the order. Nancy was prompt in her service so I was confident that the product would be received as ordered.

Unfortunately, when I received the dog tags, there was a spelling error that had to be corrected because it was so obvious to anyone reading the tag and punctuation errors. I contacted Nancy about the problems. Nancy promptly responded and stated that she would reship the tags. Despite the tags being misspelled, punctuation incorrect, and the order having to be reshipped, I ordered an additional two hundred tags and silencers and paid in full with no questions asked.

Once again, when the order arrived, there was a problem. This time, the company forgot to ship a bag of the silencers that we ordered. The silencers were reshipped in which we had to invest our time waiting on the product instead of conducting our business as scheduled. Fortunately, our clients loved the product so I decided to reorder again and dismissed the numerous issues that we had so far. After all, how many times can a company actually make mistakes on the simple delivery of a product?

I emailed Nancy on November 23, 2010 to place an order for two hundred more dog tags as previously ordered with silencers. In addition, I placed an order for fifty new pink tags and silencers. After several days with no response and a few emails sent to the company, Nancy responded with a price quote of $410.95 on November 30, 2010. I asked her to use our card on file for billing, and I didn't hear back from anyone at the company about the order so I assumed that it had been placed and the product would be delivered.

On December 8, 2010, I still had not received the dog tags. I emailed the company about the order and received a reply from company representative, Neil, basically stating that the order hadn't been placed and sent me another quote. This time the quote for the same product was $433.45, which was higher than the quote that I received from Nancy on November 30, 2010. When I asked Neil about the difference in price, he stated that Nancy made a mistake on the total. At this point, the mistakes are become more convenient for their company and hindering our business dealings and the prompt delivery of the product to our customers. Neil acknowledged all of the mistakes and even joked about taking some courses from our company to prevent these problems.

To no surprise, when the order was received, I was missing twenty-five of the pink dog tags and silencers that I had ordered. I knew precisely how many tags that I had received and even had one of our team members count the tags and silencers. On December 11, 2010, I emailed Neil to advise him of the missing tags and silencers. Instead of correcting the problem again and moving forward with our business relationship, he insisted that the tags were in the box. I asked Neil to reship the twenty-five pink tags and silencers. I emailed the company repeatedly after that correspondence with no reply.

On January 6, 2011, I still had not received the product that was owed to our company. I emailed again with no response. On January 13, 2010, I emailed the company as one last attempt to resolve this matter amicably before reporting the issue to regulatory agencies and filing a chargeback with our credit card company. Neil promptly responded back stating that he would send the twenty-five tags and silencers that he owed us when we placed a new order. Obviously, placing a new order with their company at this point was not an option due to the numerous mistakes on all previous orders and their representatives completely ignoring my requests for help in resolving this issue. I responded back and basically stated that we would not be reordering and that we needed our products that we had already paid for no later than January 19, 2011.

Needless to say, we did not receive the product nor did anyone else from the company attempt to resolve the issue any further. I'm not sure if this company makes a habit of running these types of scams on other businesses in which customers pay for product and then it's simply not shipped, but I can honestly say this is what happened in this situation. The mistakes made by this company caused our business delay in providing product to our customers and ultimately cost our business time and effort in handling their bad business dealings.

In preparation for filing complaints about NHC, Inc., I also discovered that the company is not currently registered to do business in the state of Missouri under the name NHC, Inc. despite it being on their invoices, receipts, websites, etc.

Update: NHC, Inc. representative, Neil Henson, emailed me today, February 3, 2011. Mr. Henson was upset about the online posts that I made to warn consumers about his company, and he threatened to post bogus information about me and my company online in retaliation. I explained to Mr. Henson that all posts and other claims that I have with regulatory agencies would be withdrawn if he simply delivered the product that I paid for. Mr. Henson refused and even had the nerve to say that someone from our company took the product, which is laughable because I was there when the box was originally opened and the product was not inside the box. It's really fundamental business practice - if you receive money for a product, then deliver it. Very simple. Sadly, NHC, Inc. has refused to abide by such ethical business standards.